Have Questions? We Have Answers! Check Out Our Frequently Asked Questions
When it comes to websites, email, domain names & web hosting, there are hundreds of questions that people may have. So we’ve put together some of our most common Web Design FAQs to answer questions that we are regularly asked by our clients.
Some Answers To Common Questions We Get Asked Regularly About Our Web Design Services
If we have not covered your question below, please do not hesitate to contact us and we will assist you in our friendly, jargon freestyle. Even if you think it’s one of those “silly questions” that you think you should know, we’ve heard every possible question, so please do get in touch.
We have separated our FAQ into sections, to make it quick & easy for you to find answers about a certain subject. If we’ve missed something, please let us know. Understanding how your website works, or how to set up a new email address can seem sometimes feel like a bit of a minefield, but we are here to help!
If you have any questions you’d like us to answer that aren’t already covered, please ask us here.
Web Hosting
Yes, we can offer a variety of website hosting packages. See our web hosting page for more information.
We offer a variety of hosting to make sure that you get exactly what you need.
Our hosting includes -
- Starter Hosting
- Business Hosting
- Managed Hosting
Find out more on our website hosting page!
For our clients, we offer multiple options for website management.
If you're on our Starter Hosting or Business Hosting then we provide you with our custom hosting Dashboard so that you can make sure everything is running as you would like it.
If you're on our Managed Hosting plan then you don't need to worry about managing your hosting as we will make sure that it is always running at 100% for you.
You will be up and running almost instantly. In some cases, it can take a couple of days to register a new domain name or migrate a website and point it to your new hosting package.
Email Accounts
Auto-Configuration
- Head to Manage Hosting > Options > Manage.
- Select Email Accounts.
- Select Options > Account Setup.
- You'll then see the Download iOS Mobile Profile button, select this to download the correct information to your iPhone to set up your email account.
- Review and install the profile on your phone, you'll need to enter your mailbox password to complete the setup.
Manual Configuration
To set up your email accouny on an Apple iPhone or iPad, you need to:
- Head to the Settings icon and locate the Accounts & Passwords option.
- Then select 'Add Account'.
- Select Other from this list.
- Select Add Mail Account.
- Input the information requested:
Name: Anything
Email: example@yourdomain.com
Password: Email Password
Description: Work, Business...etc
IMAP:
Incoming Mail Server
Host Name: imap.stackmail.com
Username: example@yourdomain.com
Password: Mailbox Password
Outgoing Mail Server
Host Name: smtp.stackmail.com
Username: example@yourdomain.com
Password: Email Password
- Finally, select the mail account and go into the Outgoing Mail Server settings. Select Primary Server, make sure SSL is switched on and the port is set to 587.
We make use of 'autodiscover' technology so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password.
Automatic Setup
In Outlook, choose the File tab
Under Account Information, choose Add Account
On the Auto Account Setup page, enter your name, email address, and password, and then choose Next
Choose Finish
Manual Setup
If automatic setup failed, you can choose Manual setup or additional server types to enter your settings manually. Use these settings:
Account type: IMAP
Incoming mail server: imap.stackmail.com.
Outgoing mail server: smtp.stackmail.com.
Incoming server port (IMAP): 993
Use the following type of encrypted connection: SSL
Outgoing server port (SMTP): 465
Use the following type of encrypted connection: SSL/TLS
When setting up your account, please choose More Settings > Outgoing Server and check the box for 'My outgoing server (SMTP) requires authentication'.
If you experience any problems with the connection or receive a certificate warning, please disable SSL/TLS encryption and change the incoming server port to 143.
You can also set up the account using POP3, however, this is not recommended in general as emails will be downloaded to the mail client you connect to the mail server.
Account type: POP3
Incoming mail server: pop3.stackmail.com.
Outgoing mail server: smtp.stackmail.com.
Incoming server port (POP3): 995
Use the following type of encrypted connection: SSL
Outgoing server port (SMTP): 465
Use the following type of encrypted connection: SSL/TLS
- Open the mail application on your Android device.
- Select Add New Account and enter the mailbox name and it's password.
- Select Manual Setup and select IMAP Account.
- The User name will need to be the same as the mailbox name.
- Enter imap.stackmail.com as the IMAP Server, change the Security Type to SSL, Port 993 should then be used.
- Enter smtp.stackmail.com as the SMTP Server, change the Security Type to SSL, Port 465 should be added.
- The outoing mailserver User name and Password are the username and password for your mailbox.
- Select Sign In and the mailbox will be added to your Android.
Website Management & Care Plans
You can upgrade your Care Plan whenever you would like, just get in touch with us!
Yes, we offer discounts if you would like us to manage multiple sites for you.
We also offer discounts on our "Maintain" and "Manage" plans for registered charities.
If are eligible for a discount please get in contact with us and we will make sure that you get a discounted price.
Updates take place on either a monthly, weekly or daily basis depending on which Care Plan you use.
Find out more about our Care Plans here!
Our website backups are stored in at least two separate geographical locations using Amazons S3 servers.
Your new WordPress Care Plan will be up and running within 1-2 working days, from the date that you sign-up. We'll run through further details in our new client onboarding process and keep you updated as we add our monitoring services to your website.
Typically, any task that takes 30 minutes or less. This includes tasks such as adding content to your website, installing a new plugin, updating / adding images and more. Major design changes, feature or functionality additions are not included. For these tasks, we'll provide a quote for the time required.
Whilst every care is taken to ensure that websites are safe and secure, nothing you can do to a website will make it 100% safe and secure forever. Sadly, there is always someone out there with malicious intent.
However, in the unlikely event that your website does go offline, we can assist you with restoring the most recent backup to your website.
With our Maintain and Manage plans, we provide additional security clean-up services that are included in your plan's price.
We provide a support ticket desk for quick response, turnaround and tracking of all support requests. You can submit all requests to help@infinity3.co.uk and we will reply within normal business hours.
Yes! We love WooCommerce websites and we are very happy to provide support for them. Due to the increased complexity and time required to assist with an eCommerce website running on WooCommerce, we would require the website to be on our Business plan.
Yes, we can assist with as many WordPress sites as you would like us to. Each website will have a separate Care Plan. We offer reduced monthly plans for clients with 3 or more websites. Please get in touch with us for more details. The discount is ideal for a business group with a number of websites, freelancers, agencies and more.
All of our WordPress Care Plans include high-Performance Website Hosting. This is hosting that has been specifically designed for WordPress websites, to provide a fast and stable platform for your site. You do not have to use this hosting if you are happy with the hosting company you have in place. We can support your website on any hosting company in the world, although we do recommend a professional WordPress hosting company as you will get better results.
Our support team are currently available Monday to Friday, 9am - 5pm (GMT - UK). However, Care Plan customers have the advantage of 24/7 support, including evenings, weekends and public holidays.
All of our WordPress Care Plans include some additional support time each month. The level of time depends on the plan that you pick. At present, this time does not roll over. If you need a plan where time rolls over, please get in touch and we can discuss custom plans that are available from £299/month, per website.
Yes, you can cancel any time, (although we're confident you won't want to!) We just ask for one month's notice. There is no long-term contract here. Whilst we don't want you to leave, we do understand that sometimes business circumstances change.
In the unlikely event of you want to cancel your Care Plan, you can send an email to our support team and we will guide you through the process.
Our WordPress Care Plans were initially offered just to our own website design clients. However, due to our expansion and the success of the Care Plans, we're rolling out the offers to support your website even if it was designed by another company. Our simple ethos is that we want to help business owners with WordPress websites to keep their sites safe, secure and updated.
We'll need to run an audit before we can accept your website onto one of our Care Plans. The audit costs £199 and includes 2 hours of time to resolve any issues that we find with the website that need to be fixed before we can add you to a plan. You will, however, receive a discount on the first month of your new WordPress Care Plan with us.
Here is a list of issues we can fix:
- Slow Load Time Issues
- Fixing Broken Links
- CSS Changes
- Solve Theme Related Issues
- Bug Fixes
- Hosting Issues
- Website Errors
- Resolving Conflicts
- Malware Fix
Depending on the extent of the fixes that are needed will decide how much time is needed to fix the issues. However, we will always start work as soon as possible.
It's often the little tasks that are the easiest to make a mistake with. when mistakes happen best-case scenario, your change doesn't work, but it could also break your entire site and leave you with no website!
That's why we always suggest getting a professional to make changes.
Pricing depends on the extent of the issue, but we always aim to give you the best price possible!
Depending on the fix needed we might have to take your site down for maintenance.
Yes, before carrying out any work on your website we take a complete backup.
One-Off Tasks
Tasks include:
- Editing Or Adding New Text
- Editing Or Adding New Images
- Adding New Pages
- Embedding Maps Or Videos
- Changing The Navigation Menu
- Adding Tracking Scripts
- Installing New Plugins
- Creating Simple Forms
- Website Migrations
If you would like more consistent changes to your website we suggest you check out our WordPress Care Plans.
Tasks should be completed in 30 minutes or less and will be started ASAP.
It's often the little tasks that are the easiest to make a mistake with. when mistakes happen best-case scenario, your change doesn't work, but it could also break your entire site and leave you with no website!
That's why we always suggest getting a professional to make changes.
Depending on the task prices are from as little as £49!
Depending on the task we should not have to take your site down for maintenance.
We will backup your site temporarily before any work is carried out.
We can install any plugins that you have the licences for!
Citation Cleanup
Yes, we visit Acxiom, Neustar Localeze, Infogroup, Factual and even Foursquare!
You are paying per location or per NAP.
If you have the logins for the properties, we can change them up. The problem is almost no one does. If not, it’s much harder to get the stuff changed, and obviously what we can do differs per directory so it’s not something that we “sell” as something we do on our sales page for the service. The top thing that we’re mainly concerned about is the biz name, address & phone which is really what’s going to mess up your results if anything.
Relationships mostly. We’ve been mailing directories for the better part of 2+ years. Day in, day out. They have come to recognise us, and are usually pretty accommodating for the most part. A small percentage of directories are harder to cooperate with. Usually, these types of places aren’t too important anyways in the grand scheme of things.
SEO Link Building
Each package of link building requires slightly different inputs. We will contact you after you have placed your order explaining what information we require.
This product accepts international and non-English keywords as long as they are roman characters (no Japanese, Chinese, Hebrew, etc). The articles can only be in Roman characters too.
Guest Posting
These are high-quality in-content links so this is a good place to use your exact or partial match anchor text, but ONLY if linking to a value-driven piece of content. Most of these publications have editorial staff who will nix links if they appear SEO driven.
There are a few types of anchors that we don’t accept:
- Geo-based keywords (IE, dentist NYC, dentist in NYC) as many publishers do not accept these, they look spammy and don’t fit naturally into a sentence.
- Adult, pharma, or otherwise grey niches
- Sexual Orientation based niches
- Casino / Gambling
- Firearm-related niches
- Foreign (non-English) keywords
- Politics and International News
Domain Authority is a scale from 1-100 that rates the likelihood of a website being placed in search engine results. Domain Authority is on a logarithmic scale, meaning it’s easier to go from a DA10 to a DA20 site and more difficult to go from a DA30 to a DA40 site.
Yes. Backlinks to your website are like votes: the more websites that link to you, the better. Not all votes are equal. A link from a DA20 website to yours carries more value than a DA10 link. Both links help even if your website is DA30.
We guarantee to fix or replace any links that go down or bad for 90 days. This usually doesn’t happen, but we put this guarantee here for your protection.
Turnaround for this product is ~30 days. It has a longer turnaround than some of our other products because the entire process is manual. We could do it faster if we did it a cheaper way, but this product is all about quality. At times we can also deliver faster than 30 days, it just depends on the outreach period.
Guest blogging is not something new and many providers offer this service, but beware, there are many services that claim they are guest blogging services but in fact, are not.
Many other services have a blog network that they use for posting your article, where they own all the sites. This can leave a footprint, and for a white hat product like this, that isn’t what you want. We do not use a blog network to post your articles. All the sites we post to are manually contacted and are real sites.
Some services only include links to your site. We also link out to other non-competing authority sites to be as natural as possible.
Beware of cheap guest posting services – you often get what you pay for.
With this product we do not allow approval before posting, however, we have written thousands of these articles and our customers love them. These are high-quality articles written for a real audience, not SEO or promotional articles.
Guest post outreach is the process that we use to find target sites to post content on. We first identify where your post would be most relevant, find a large list of real blogs and websites that could be potential targets. Then we vet them for quality – making sure they are real sites and have good metrics (based on Moz Domain Authority or traffic via SEMRush). We then pitch ideas to the blog and they agree on a suitable topic. We write a quality article and they publish it!
Press Release Service
Writing the press release usually takes between 2-5 days. If you selected the option to approve it, you will need to do that before going to distribution. The distribution should take 7-10 days. You may receive extra links even after you receive your report.
If you are using keywords as anchors, or a phrase containing any keywords we recommend nofollow. If you use naked anchors (http://www.yoursite.com), you can leave it do-follow.
Of course! Please get in touch via our Contact page and we’ll send a sample report for you.
Yes, you must approve it before it goes to distribution. You will be able to see it / edit it / request changes.
Sorry, we do not accept foreign keywords and the target site must be in English.
High Powered Links
If you are building links to your main site, we suggest higher quality link building like Guest Posting. These are more suited for reputation management campaigns or boosting 2nd tier properties.
With our regular link-building service, we go out and build you new mini-authority sites every time. With high-powered links, these sites are already established and have authority.
Yes. We have enough inventory for about anything we’ve worked with in the past. If for some reason we don’t, we’ll let you know.
Yes!
We try to get as close to your niche as possible. We have a lot of inventory so we should be able to get close.
OBL varies a lot, just like any site. Most only have a couple of links in the sidebar, probably less than 10 OBL however we don’t have a specification on it.
Over 15,000 sites and growing. We only place your links on the best ones.
The average DA is 20-30 but will be at least 15 for every site!
To keep things natural, we suggest focusing on natural, branded, and benign keywords pointed to high traffic pages to drive as much authority as possible to those pages in the safest way possible.
Let Us Help You Establish A Strong Digital Footprint That Drives Traffic, Generates Leads And Boosts Your Sales
Get in touch with us to discuss how we can help you & your business succeed online.
Simply click the "Send Message" button below and we will get back to you ASAP (normally the same day!) or if you would prefer to speak to one of our friendly team directly, you can always call us on 01539 303030 to discuss your web design project or enquiry.
You can also live chat with us on WhatsApp or schedule a call / Zoom meeting.