---
title: Access and use your Client Portal
description: "Use the customer portal to find the resources your service provider has made available to you. #### Before you start Have your provider’s portal address or invitation email ready. Use the email address associated with your portal account. #### Sign…"
url: "https://www.infinity3.co.uk/help/access-and-use-your-client-portal/"
updated: "2026-10-08"
category: Infinity3 Platform / Client Portal
---

# Access and use your Client Portal

Use the customer portal to find the resources your service provider has made available to you.

#### Before you start

Have your provider’s portal address or invitation email ready. Use the email address associated with your portal account.

#### Sign in

1. Open the portal link supplied by your provider.
2. Choose one of the login methods displayed.
3. Sign in with your email and password, or request a secure email code where available.
4. If this is your first visit, follow the account or password setup steps shown.
5. If you received a personal login link, open it to follow the access process.

Google sign-in may also appear if your provider has enabled it.

#### Find your resources

Use the portal navigation to open the available sections. Depending on your access, these may include courses, communities, billing and shared files.

Open a course to continue learning, a community to join discussions or the relevant document area to view files shared with you.

#### Manage your account

Use the account settings to review the available profile, password, language and notification options.

#### Things to know

- You will only see resources available through your provider’s setup and your access.
- The customer portal uses a different login destination from the Infinity3 team platform.
- Keep passwords, secure codes and personal login links private.

If a resource is missing, contact your service provider with your account email and the item you expected to see.