---
title: Add knowledge sources to your AI assistant in Infinity3
description: "Give your assistant approved business information so it can answer customer questions using relevant sources. #### Before you start You’ll need access to AI Agents → Knowledge Base and permission to edit the intended Conversation AI agent. Prepare current service…"
url: "https://www.infinity3.co.uk/help/add-knowledge-sources-to-your-ai-assistant-in-infinity3/"
updated: "2026-10-08"
category: Infinity3 Platform / AI Assistants
---

# Add knowledge sources to your AI assistant in Infinity3

Give your assistant approved business information so it can answer customer questions using relevant sources.

#### Before you start

You’ll need access to AI Agents → Knowledge Base and permission to edit the intended Conversation AI agent.

Prepare current service information, FAQs, prices and policies.

#### Add your information

1. Open **AI Agents** → **Knowledge Base**.
2. Create a knowledge base or open the one used by your assistant.
3. Select the option to add a source.
4. Choose a supported source type, such as website pages, FAQs, text or documents.
5. Enter or upload the information.
6. Wait for processing to finish and check its status.

#### Connect it to the assistant

1. Open **AI Agents** → ****Conversation AI**.
2. Edit the intended agent and open **Bot Training**.
3. Select or attach the relevant knowledge base.
4. Save and test realistic customer questions.

#### Keep sources current

Refresh changed web pages and replace revised documents. Remove conflicting or obsolete information.

If available, configure web-source Auto Refresh to suit how often the information changes.

#### Things to know

- Your public Help Centre and the agent’s knowledge base are separate. Attach or import the relevant sources for the agent to use them.
- Sources must finish processing before testing retrieval.
- Don’t include information the assistant shouldn’t use in customer conversations.

If answers remain incorrect, check the retrieved source and contact Infinity3 with the question and expected answer.