---
title: Check a connected service in Infinity3
description: "Confirm that a connection works for its intended purpose before relying on it. #### Before you start Identify the service, connected account and feature you want to test. Use test data where possible. #### Review the connection 1. Open the…"
url: "https://www.infinity3.co.uk/help/check-a-connected-service-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Integrations & Connections"
---

# Check a connected service in Infinity3

Confirm that a connection works for its intended purpose before relying on it.

#### Before you start

Identify the service, connected account and feature you want to test. Use test data where possible.

#### Review the connection

1. Open the relevant integration or feature settings.
2. Check the connected account name or email address.
3. Review any warning, expiry notice or missing-permissions message.
4. Confirm the intended page, calendar or other resource is selected.
5. Check the feature-specific configuration.

For example, a connected Google account may still need the correct linked and conflict calendars selected in your calendar setup.

#### Test the result

Choose a small test that matches the feature:

- Calendar: check that a test busy period affects booking availability as configured.
- Personal email: exchange a supported test message with an external contact.
- Social publishing: publish a planned test post to the intended profile.
- Lead forms: use the provider’s supported test process and check the resulting contact and field values.

Avoid sending test material to real customers unnecessarily.

#### Things to know

- A connected label does not confirm every feature is configured correctly.
- Different features can use separate connections to the same provider.
- Sync rules and historical data support vary by service.
- Record the test time so support can locate the affected activity.

If the test fails, contact Infinity3 with the connected account, feature and expected result.