---
title: Check unexpected duplicate records or activity
description: "If you notice duplicate contacts, messages, bookings or orders, check what happened before removing anything or repeating the original action. #### Confirm that the items are duplicates Compare their references, timestamps, contents and status. Two records for the same customer…"
url: "https://www.infinity3.co.uk/help/check-unexpected-duplicate-records-or-activity/"
updated: "2026-10-09"
category: Troubleshooting
---

# Check unexpected duplicate records or activity

If you notice duplicate contacts, messages, bookings or orders, check what happened before removing anything or repeating the original action.

#### Confirm that the items are duplicates

Compare their references, timestamps, contents and status. Two records for the same customer may represent different enquiries or legitimate repeat purchases.

For payments, check the payment provider's transaction records. Two orders or notifications do not automatically mean two completed charges.

#### Avoid adding more activity

Do not keep clicking the original submit, send or payment button while investigating.

If an automation appears to be repeatedly creating activity, tell the responsible administrator promptly. They can assess whether to pause the affected process and what other work that would interrupt.

#### Collect useful details

Make a note of:

- The affected records or transaction references.
- When each item was created.
- Whether someone retried an action after an error.
- Any relevant import, integration or automation.
- Whether other customers are affected.

Where your permissions allow, check the relevant activity history or automation logs for clues.

#### Arrange the correction

Contact Infinity3 with the examples and business impact. Avoid deleting records, merging contacts or issuing refunds until you have confirmed the correct action.

Those changes can affect conversation history, reporting, customer access and connected services. A refund should relate to a verified payment, rather than simply to a duplicate-looking record.