---
title: Deliver digital store products in Infinity3
description: "Give customers access to downloadable files after purchasing through your online store. #### Before you start You’ll need an ecommerce store, a product with pricing or variants, and the finished files. This delivery setup applies to ecommerce store orders. ####…"
url: "https://www.infinity3.co.uk/help/deliver-digital-store-products-in-infinity3/"
updated: "2026-10-09"
category: "Infinity3 Platform / Online Store & Products"
---

# Deliver digital store products in Infinity3

Give customers access to downloadable files after purchasing through your online store.

#### Before you start

You’ll need an ecommerce store, a product with pricing or variants, and the finished files. This delivery setup applies to ecommerce store orders.

#### Configure the files

1. Open **Payments → Products** and select the product.
2. Open the relevant inventory or price/variant details.
3. Under **Shipping and Delivery**, set the type to **Digital**.
4. Upload the files for that product or variant, following the displayed limits.
5. Save the changes.
6. Open **Payments → Settings → Notifications**.
7. Enable **Order Confirmation Email for Stores** and save.

#### Test customer access

Complete a purchase using your supported checkout test process. Confirm the email arrives and use its order-access route to find the downloads.

Customers verify access through the **Customer Access Center** using a code sent to their checkout email. Do not ask them to share this code.

#### Things to know

- Upload files to the exact variant the customer purchases.
- Download options stay hidden when no files are attached.
- Digital items are automatically fulfilled and do not incur shipping charges; mixed carts still charge shipping for physical items.
- Cash on Delivery is unavailable when an order contains a digital item.

If access fails, contact Infinity3 with the order reference, product and affected variant.