---
title: Export contacts from Infinity3
description: "Download selected contact details as a CSV for review or use in another system. #### Before you start You’ll need administrator access to export and download contacts. Decide which records and fields you need. #### Prepare the export 1. Open…"
url: "https://www.infinity3.co.uk/help/export-contacts-from-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Contacts & CRM"
---

# Export contacts from Infinity3

Download selected contact details as a CSV for review or use in another system.

#### Before you start

You’ll need administrator access to export and download contacts. Decide which records and fields you need.

#### Prepare the export

1. Open **Contacts** → **Smart Lists**.
2. Apply filters to find the intended contacts.
3. Select the records. Use **Select All Contacts** if you intend to include all matching results.
4. Open **Manage Fields** and choose the columns to include.
5. Select **More** → **Export**, or the Export option in the page’s three-dot menu.
6. Review the selection and confirm.

The export runs in the background.

#### Download and check

Open **Contacts** → **Bulk Actions**, find the completed export and use its download control.

Open the CSV and check the number of records, column headings and a sample of values. Export files remain available for download for 30 days.

#### Things to know

- Only selected visible columns are included, so check field settings if information is missing.
- A contact CSV is not a complete account backup. It does not include past email or SMS history.
- Only the latest note is included, up to 255 characters.
- Check phone numbers and other identifiers when opening the file in a spreadsheet.

Store the file in an appropriate business location. If the export fails, contact Infinity3 with its name, time and error.