---
title: Find help and contact Infinity3 support
description: "Choose the right support route and include the information needed to understand your request. #### Start with the Support page Open **Support** on the Infinity3 website. From there, you can browse the [Help Centre](https://www.infinity3.co.uk/help/), find existing client support or contact the…"
url: "https://www.infinity3.co.uk/help/find-help-and-contact-infinity3-support/"
updated: "2026-10-08"
category: Getting Started
---

# Find help and contact Infinity3 support

Choose the right support route and include the information needed to understand your request.

#### Start with the Support page

Open **Support** on the Infinity3 website. From there, you can browse the [Help Centre](https://www.infinity3.co.uk/help/), find existing client support or contact the team.

#### Find a guide

Use the [Help Centre](https://www.infinity3.co.uk/help/) search or browse its categories. For software questions, start with **Infinity3 Platform** and choose the relevant feature.

Search for the task you want to complete, such as connecting email, creating an appointment or sending an invoice.

If a guide does not match the options in your account, note the difference when contacting support.

#### Send a support request

Include:

- Your name and business name.
- The service or platform feature involved.
- What you’re trying to do and what happened instead.
- The affected page URL, record or other useful reference.
- The exact error, approximate time and steps already tried.
- A screenshot where it helps explain the issue.

For a change request, explain the desired result and provide any approved replacement content.

#### Things to know

- Hide private information that is not needed in screenshots.
- Never send passwords, verification codes or full payment-card details.
- Mention any business impact or deadline so the team understands the context.
- Support coverage depends on your agreed service.

If you’re unsure which route to use, choose **Contact Support** and explain what you need help with.