---
title: Find missing tasks in Infinity3
description: "Use these checks when a task you created or expected cannot be found. #### Check the task list 1. Open **Contacts → Tasks** in the correct Infinity3 account. 2. Clear active filters, including assignee, due date and status. 3. Check…"
url: "https://www.infinity3.co.uk/help/find-missing-tasks-in-infinity3/"
updated: "2026-10-09"
category: "Infinity3 Platform / Tasks & Team Collaboration"
---

# Find missing tasks in Infinity3

Use these checks when a task you created or expected cannot be found.

#### Check the task list

1. Open **Contacts → Tasks** in the correct Infinity3 account.
2. Clear active filters, including assignee, due date and status.
3. Check whether the task was completed and excluded by your current view.
4. Sort by **Created At** or **Updated At** to help locate recent work.
5. Open a possible match and check its details before making changes.

#### Check its contact association

A task can exist without a linked contact. If it is missing from a customer’s record, check the main task list.

Use **Contact → Unassigned** or the available “no contact” option to find internal tasks. This describes the contact association, not whether the task has a team member assigned.

#### Check automated creation

If a workflow should have created the task, review whether the event met its trigger conditions and whether the **Add Task** action ran successfully.

Avoid creating a replacement until you have checked for an existing task.

#### Ask for help

If it may have been deleted, contact your administrator or Infinity3 promptly. Official documentation describes a two-month task restoration window, but do not assume an older task can be recovered.

Include the title, assignee, approximate creation time, linked contact and workflow name where relevant.