---
title: Get help with a payment to Infinity3
description: "Ask for help when you cannot complete a payment or need to confirm whether it has been received. #### Before you start Have your invoice number, business name and the payment instructions supplied by Infinity3 ready. #### Check the payment…"
url: "https://www.infinity3.co.uk/help/get-help-with-a-payment-to-infinity3/"
updated: "2026-10-08"
category: "Billing & Your Account"
---

# Get help with a payment to Infinity3

Ask for help when you cannot complete a payment or need to confirm whether it has been received.

#### Before you start

Have your invoice number, business name and the payment instructions supplied by Infinity3 ready.

#### Check the payment

1. Confirm the invoice and amount you intend to pay.
2. Use the payment method and instructions supplied for that invoice or service.
3. If a payment fails, note the exact error and time of the attempt.
4. Check whether your bank or payment provider shows the transaction as pending or completed.
5. Contact Infinity3 if the result is unclear before making another attempt.

For a payment already made, provide its date, amount and reference. Hide unrelated information if you send a payment confirmation screenshot.

#### If you need to change a payment arrangement

Contact Infinity3 to discuss the available process. Do not send replacement card or bank credentials through an ordinary support message.

If you expect difficulty meeting a due date, raise it promptly and ask what can be agreed.

#### Things to know

- Available payment methods depend on your billing arrangement.
- A pending transaction is not the same as confirmed receipt.
- Avoid repeated attempts while a payment’s status is being checked.
- Verify unexpected changes to payment instructions through a known contact route.

Never share full card details, banking passwords or verification codes with support.