---
title: Investigate missing or unexpected dashboard figures in Infinity3
description: "Work through these checks when a widget shows no data or a total differs from the records you expected. #### Identify the difference Note the dashboard, widget, displayed total and selected period. Find one or two records you expected it…"
url: "https://www.infinity3.co.uk/help/investigate-missing-or-unexpected-dashboard-figures-in-infinity3/"
updated: "2026-10-09"
category: "Infinity3 Platform / Reporting & Dashboards"
---

# Investigate missing or unexpected dashboard figures in Infinity3

Work through these checks when a widget shows no data or a total differs from the records you expected.

#### Identify the difference

Note the dashboard, widget, displayed total and selected period. Find one or two records you expected it to include.

#### Check the reporting scope

1. Confirm that you opened the intended dashboard.
2. Review the selected date range and temporary filters.
3. If you have editing access, inspect the widget’s saved conditions and date settings.
4. Check whether it uses a fixed period or overrides the dashboard dates.
5. Compare its date field with the example records.

A record created last month and updated today can appear differently depending on which date field the widget measures.

#### Check filters and access

Look for conditions that exclude the records, such as a different pipeline, owner or status. Resolve any warnings about linked filters, such as a stage belonging to another pipeline.

General widgets do not currently respond to dashboard **Quick Filters**. Check their saved conditions separately.

If colleagues see different totals, compare account permissions and restrictions to assigned data.

#### Ask for help

Avoid changing customer records just to make a total match. Contact Infinity3 with screenshots of the figure and settings, the reporting period and example record names. Explain what you expected and why.