---
title: Log into your Infinity3 account
description: "Access the Infinity3 Platform to manage customer conversations, contacts and the tools available to your business. #### Before you start You’ll need an Infinity3 user account and access to any verification method configured for your login. If you haven’t received…"
url: "https://www.infinity3.co.uk/help/log-into-your-infinity3-account/"
updated: "2026-10-08"
category: "Infinity3 Platform / Getting Started & Account Settings"
---

# Log into your Infinity3 account

Access the Infinity3 Platform to manage customer conversations, contacts and the tools available to your business.

#### Before you start

You’ll need an Infinity3 user account and access to any verification method configured for your login.

If you haven’t received access yet, ask your account administrator or Infinity3 to add you.

#### Log in

1. Open [app.infinity3.ai](https://app.infinity3.ai) in your browser.
2. Enter the email address linked to your Infinity3 user account.
3. Enter your password and select the sign-in button.
4. If prompted, complete the verification step using an available method.
5. Check that you’re viewing the intended business account.

Bookmark the login page for next time.

#### Find your main tools

Use the left-hand menu to open areas such as **Conversations**, **Contacts** and **Calendars**.

The tools shown depend on your account setup and permissions.

#### If you can’t log in

Check the email address and use **Forgot Password?** if you don’t know your password.

If you can sign in but the expected business account or tools are missing, ask your administrator to check your access.

#### Things to know

- Use your own user account so activity and preferences stay linked to you.
- Password resets don’t automatically resolve missing verification access.
- Sign out when finished on a shared computer.

Contact Infinity3 if access still fails. Include the login email and error shown, but don’t send passwords or verification codes.