---
title: "Manage AI-assisted review replies in Infinity3"
description: "Choose how Reviews AI helps your team respond to supported customer reviews. #### Before you start You’ll need Reviews AI enabled for your account, access to Reputation settings and connected review sources. Agree who checks public responses, particularly reviews that…"
url: "https://www.infinity3.co.uk/help/manage-ai-assisted-review-replies-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Reputation & Reviews"
---

# Manage AI-assisted review replies in Infinity3

Choose how Reviews AI helps your team respond to supported customer reviews.

#### Before you start

You’ll need Reviews AI enabled for your account, access to Reputation settings and connected review sources.

Agree who checks public responses, particularly reviews that mention complaints or sensitive customer information.

#### Review the response mode

1. Open **Reputation** and its **Reviews AI** settings, where available.
2. Review the active mode.
3. Choose a mode suited to your review process.
4. Check any source, rating, delay and footer controls.
5. Save and review subsequent replies.

**Suggestive** mode generates a response through **AI Reply** for a person to review and send.

**Auto-Pilot** sends replies automatically according to its settings. Review which sources and ratings it covers before enabling it.

#### Check the wording

For suggested replies, verify the facts, tone and any promised next step before sending. Do not include private account details or claim that an issue has been resolved without checking.

For automatic replies, monitor published responses and adjust the settings if they do not match your business’s approach.

#### Things to know

- AI-assisted replies can incur usage charges depending on your plan.
- Public replies do not replace investigating a complaint.
- Check for an existing manual or automated reply before sending another.
- Disabling future automation does not remove replies already published.

Contact Infinity3 if Reviews AI is unavailable or you need help reviewing its mode and included usage.