---
title: Manage review request timing and retries in Infinity3
description: "Choose when review invitations are sent and how often customers receive a reminder. #### Before you start You’ll need permission to manage Reputation settings. Check the event that starts your request, such as a manual send or workflow action. Review…"
url: "https://www.infinity3.co.uk/help/manage-review-request-timing-and-retries-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Reputation & Reviews"
---

# Manage review request timing and retries in Infinity3

Choose when review invitations are sent and how often customers receive a reminder.

#### Before you start

You’ll need permission to manage Reputation settings. Check the event that starts your request, such as a manual send or workflow action.

Review other follow-up messages so customers do not receive overlapping requests.

#### Review the sequence

1. Open **Reputation** → **Settings**.
2. Select **Email Requests** or **SMS Requests**.
3. Review the initial sending delay.
4. Set the repeat interval where enabled.
5. Choose the maximum number of retries.
6. Check the template selected for the initial request and each reminder.
7. Save.

The “after check-in” timing starts when the review-request action is triggered. It does not automatically mean an appointment has finished.

#### Keep reminders useful

Use a clear, friendly request for honest feedback. Choose a modest reminder sequence suited to your customer journey, and check the sender and review link in every template.

#### Test the timing

Send a controlled request to your own test details. Check the request status, first-message timing and destination.

The configured sequence can repeat until the review link is clicked, subject to the retry limit. Clicking does not confirm a review was posted.

#### Things to know

- Email and SMS settings are separate.
- Requests can incur messaging charges.
- Check existing requests before starting another sequence.

Contact Infinity3 with the request time and channel if the sending pattern differs from your settings.