---
title: Manage Sticky Contact in Infinity3 forms and surveys
description: "Sticky Contact remembers a visitor’s previously entered details and can pre-fill supported fields when they return using the same browser and device. #### Before you start Decide who will use the form. Disable Sticky Contact when your team enters information…"
url: "https://www.infinity3.co.uk/help/manage-sticky-contact-in-infinity3-forms-and-surveys/"
updated: "2026-10-08"
category: "Infinity3 Platform / Forms & Surveys"
---

# Manage Sticky Contact in Infinity3 forms and surveys

Sticky Contact remembers a visitor’s previously entered details and can pre-fill supported fields when they return using the same browser and device.

#### Before you start

Decide who will use the form. Disable Sticky Contact when your team enters information on behalf of different customers or several people use a shared kiosk.

Saved browser data can cause a later submission to update the wrong contact in these situations.

#### Review the setting

1. Open **Sites** → **Forms** or **Surveys** → **Builder**.
2. Open the item you want to check.
3. Open its settings.
4. Find **Sticky Contact**.
5. Enable or disable it to suit the intended use.
6. Save.

The setting is configured separately for each supported item. For a calendar using a custom form, review Sticky Contact in that form’s settings.

#### Test the behaviour

Use dedicated test details. Submit once, then return using the same browser to check whether the fields pre-fill as intended.

Use a fresh private browser session for a separate test person so remembered data does not confuse the result.

#### Things to know

- Remembered data is domain-specific; it does not automatically carry across different subdomains.
- Clearing browser data removes the remembered details.
- Staff can update customers directly through their contact records instead of repeatedly submitting a public form.

If customer details appear on the wrong record, contact Infinity3 with the form and submission times. Review affected records before making further changes.