---
title: Pause Conversation AI for one contact in Infinity3
description: "Pause automated replies in a particular conversation while your team handles the enquiry. #### Before you start You’ll need access to the conversation and its Conversation AI status control. The control requires an enabled agent using a supported Suggestive or…"
url: "https://www.infinity3.co.uk/help/pause-conversation-ai-for-one-contact-in-infinity3/"
updated: "2026-10-08"
category: Infinity3 Platform / AI Assistants
---

# Pause Conversation AI for one contact in Infinity3

Pause automated replies in a particular conversation while your team handles the enquiry.

#### Before you start

You’ll need access to the conversation and its Conversation AI status control. The control requires an enabled agent using a supported Suggestive or Auto-Pilot mode.

Decide whether AI should resume automatically or stay off until someone reviews the conversation.

#### Change the contact’s status

1. Open **Conversations** and select the contact.
2. Find the **Conversation AI status** icon in the message composer.
3. Open it and select **Inactive**.
4. For a timed pause, enable the available reactivation option and choose the duration.
5. For an ongoing pause, leave automatic reactivation unchecked.
6. Apply the change and check the status icon.

This control affects the selected contact conversation rather than disabling AI for everyone.

#### Continue manually

Review the customer’s messages and reply through the usual conversation channel. Incoming messages still arrive while AI is paused.

Before reactivating AI, check whether the enquiry is resolved and whether any separate follow-up workflows remain active.

#### Things to know

- A timed pause can expire while your team is still working.
- Manual replies only trigger automatic AI sleep when the relevant settings are configured.
- Pausing Conversation AI does not automatically stop messages from other automations.

If the control is missing or replies continue unexpectedly, contact Infinity3 with the contact, agent and message times.