---
title: Prepare a handover from an existing supplier
description: "If another supplier manages your website or business tools, a planned handover helps keep services running while responsibilities change. #### Identify what they manage Make a list of the relevant services and who controls each one. This may include: -…"
url: "https://www.infinity3.co.uk/help/prepare-a-handover-from-an-existing-supplier/"
updated: "2026-10-09"
category: Getting Started
---

# Prepare a handover from an existing supplier

If another supplier manages your website or business tools, a planned handover helps keep services running while responsibilities change.

#### Identify what they manage

Make a list of the relevant services and who controls each one. This may include:

- Website administration and hosting.
- Domain registration and DNS settings.
- Business email.
- Analytics and Google Business Profile.
- Software licences and integrations.

A website, domain and email service may be managed by different providers.

#### Agree the handover requirements

Ask Infinity3 what information or access is needed for the agreed work. Then coordinate with your existing supplier to arrange it.

Confirm:

1. Which services are moving and which are staying.
2. Who will carry out each step.
3. Any notice periods or supplier charges.
4. The proposed transfer date.
5. How you will check the website, email and other affected services afterwards.

Keep useful account references and written confirmations together.

#### Check licences and ownership

Ask whether any plugins, themes, images or external subscriptions depend on your existing supplier's account. Replacement arrangements may be needed.

Do not assume every licence transfers with the website.

#### Keep services active during the move

Avoid cancelling hosting, email or domains until the relevant transfer has been completed and checked.

Use provider invitations or another agreed secure method for access. Keep passwords and authentication codes out of ordinary emails.

#### If something is missing

Tell Infinity3 which account, file or permission is unavailable and who currently controls it. Agree the next step before making changes that could interrupt your business.