---
title: Refund or cancel an event registration in Infinity3
description: "Return an attendee’s payment, remove their registration, or do both. #### Before you start Check your event’s agreed cancellation terms, the correct registration and any previous refunds. #### Issue a refund 1. Open **Memberships → Events**, select the event and…"
url: "https://www.infinity3.co.uk/help/refund-or-cancel-an-event-registration-in-infinity3/"
updated: "2026-10-09"
category: "Infinity3 Platform / Events & Ticketing"
---

# Refund or cancel an event registration in Infinity3

Return an attendee’s payment, remove their registration, or do both.

#### Before you start

Check your event’s agreed cancellation terms, the correct registration and any previous refunds.

#### Issue a refund

1. Open **Memberships → Events**, select the event and open **Registrations**.
2. Find the attendee and open **Actions → Initiate refund**.
3. Select the ticket and enter the refund amount.
4. Add a useful note.
5. Leave **Also cancel this registration** unchecked if they should remain registered; select it if both actions are intended.
6. Review and confirm.
7. Check **Payment details → Refund history** for the result.

#### Cancel without refunding

Select **Actions → Cancel registration**. Leave **Also refund this registration** unchecked, review the warning and confirm.

Cancellation cannot be undone. It returns seats to inventory, stops the QR pass working and notifies the attendee.

#### Things to know

- A refund and cancellation are separate actions.
- Refund timing depends on the payment processor.
- Refunded attendees can check in only if their registration remains active and the event’s allowed payment statuses permit it.

Explain the outcome to the attendee. Contact Infinity3 with the registration reference if either status looks incorrect.