---
title: Report a website problem to Infinity3
description: "Provide useful details when your website is unavailable or a page, form or feature isn’t working as expected. #### Before you start Note the affected URL, when you noticed the problem and how it affects your business. For an unavailable…"
url: "https://www.infinity3.co.uk/help/report-a-website-problem-to-infinity3/"
updated: "2026-10-08"
category: "Websites, Hosting & Care Plans"
---

# Report a website problem to Infinity3

Provide useful details when your website is unavailable or a page, form or feature isn’t working as expected.

#### Before you start

Note the affected URL, when you noticed the problem and how it affects your business. For an unavailable website or broken enquiry process, make that impact clear at the start of your request.

#### Record the problem

1. Explain what you expected and what happened instead.
2. Copy the full affected page URL.
3. Note the device and browser you used.
4. List the steps that produced the problem.
5. Capture the error or a screenshot where helpful.
6. Mention any recent website, domain or supplier changes you know about.

Avoid repeatedly submitting a live form or purchase while investigating, as this can create duplicate activity.

#### Send your report

Use your agreed support route or the Infinity3 website’s **Support** page. Include your business name and whether the issue affects one page or the whole website.

For an intermittent problem, include examples with approximate times rather than only saying it happens sometimes.

#### Things to know

- Hide unnecessary customer information in screenshots.
- Never include passwords, verification codes or full card details.
- Avoid changing several settings while the issue is being investigated.
- Support coverage and response arrangements depend on your agreement.

If you discover new information after reporting the issue, add it to the existing request so the details stay together.