---
title: Report suspected unauthorised account activity
description: "If you notice unfamiliar account changes, messages you did not send or users you do not recognise, report the activity promptly. #### Use a trusted contact route Contact Infinity3 through your usual support route or the Support page reached directly…"
url: "https://www.infinity3.co.uk/help/report-suspected-unauthorised-account-activity/"
updated: "2026-10-09"
category: Troubleshooting
---

# Report suspected unauthorised account activity

If you notice unfamiliar account changes, messages you did not send or users you do not recognise, report the activity promptly.

#### Use a trusted contact route

Contact Infinity3 through your usual support route or the Support page reached directly from the Infinity3 website.

Do not use links or contact details in a suspicious message. If your email account may be compromised, use another trusted way to contact support and involve your IT provider.

#### Secure your account

If you can safely access the genuine service from a trusted device:

- Change the affected account's password to a unique password.
- Change passwords on other accounts where you reused it.
- Review recovery details and unfamiliar active sessions where those controls are available.
- Sign out unfamiliar sessions and enable two-step verification where supported.

If you cannot sign in, use the service's official account recovery process. A password change alone may not resolve every form of unauthorised access.

#### Preserve useful evidence

Record the time you noticed the activity, the affected account and examples of unexpected changes. Keep relevant messages or screenshots securely.

Do not delete records or disconnect multiple services before coordinating with support or your IT provider; this can remove evidence or interrupt legitimate work.

#### Tell support what happened

Explain what you noticed, whether you still have access and what steps you have taken. Never share passwords, recovery codes or verification codes.