---
title: Request a service or subscription change
description: "Contact Infinity3 when you want to change, renew or end an ongoing service. #### Before you start Review your agreement for the service involved, including any term, renewal or notice requirements. Decide what you want to change and your preferred…"
url: "https://www.infinity3.co.uk/help/request-a-service-or-subscription-change/"
updated: "2026-10-08"
category: "Billing & Your Account"
---

# Request a service or subscription change

Contact Infinity3 when you want to change, renew or end an ongoing service.

#### Before you start

Review your agreement for the service involved, including any term, renewal or notice requirements. Decide what you want to change and your preferred date.

#### Send your request

1. Identify your business and the relevant service.
2. Explain whether you want to change the scope, discuss another option or end the service.
3. Give your preferred effective date and any important context.
4. Send the request through your agreed account contact or support route.
5. Ask for written confirmation of the agreed change, date and billing impact.

Sending a request does not itself confirm that the change has taken effect.

#### Plan any handover

For services involving hosting, domains, websites or Platform access, discuss what needs to be transferred, retained or exported before access changes.

Identify who will receive any handover information and coordinate with a replacement provider where relevant.

#### Things to know

- Terms, notice periods and charges depend on your agreement.
- Stopping use of a service does not itself cancel it.
- Changing one service does not necessarily change other services on your account.
- Do not cancel technical services before the handover and continuity arrangements are understood.

If you’re unsure which agreement applies, contact Infinity3 with the service name and your question.