---
title: Reset your Infinity3 password
description: "Request a password reset when you’ve forgotten the password for your Infinity3 Platform account. #### Before you start You’ll need access to the email address linked to your user account. If that address is no longer available, contact Infinity3 for…"
url: "https://www.infinity3.co.uk/help/reset-your-infinity3-password/"
updated: "2026-10-08"
category: "Infinity3 Platform / Getting Started & Account Settings"
---

# Reset your Infinity3 password

Request a password reset when you’ve forgotten the password for your Infinity3 Platform account.

#### Before you start

You’ll need access to the email address linked to your user account.

If that address is no longer available, contact Infinity3 for help restoring access.

#### Request a reset

1. Open app.infinity3.ai.
2. Select **Forgot Password?**.
3. Enter your Infinity3 login email address.
4. Submit the request.
5. Check your inbox and spam folder for the reset email.
6. Open the reset link and follow the instructions.
7. Create and confirm a new password that meets the requirements shown.
8. Return to the login page and sign in.

Complete any additional verification requested.

#### If the email doesn’t arrive

Check that you used the account’s login email rather than a different connected mailbox. Allow a few minutes, then request a fresh link if needed.

If a link is expired or invalid, request another reset and use the newest email.

#### If you cannot complete verification

Resetting your password does not replace an additional verification step. Use one of the verification methods offered on the sign-in screen.

If you have set up an authenticator app and lost access to it, use an unused backup code where that option is available. Each backup code can be used only once.

If you cannot access your login email or any available verification method, contact Infinity3 for help. Provide your name, business name, login email and the error shown. Do not send your password, verification codes or backup codes.

Once access is restored, review **Settings** → **My Profile** → **Security**, where available, and store any replacement backup codes securely.

#### Things to know

- Use a unique password for your Infinity3 account.
- Don’t forward reset links or share verification codes.
- Changing your password doesn’t change the login email or your access permissions.

If you’re still unable to reset it, contact Infinity3 with the login email, request time and error shown.