---
title: Restore accidentally deleted contacts in Infinity3
description: "Recover eligible contact records after an accidental deletion and check their associated information. #### Before you start You’ll need administrator access. Act promptly: eligible contacts can normally be restored within **60 days** of deletion. Some account configurations do not allow…"
url: "https://www.infinity3.co.uk/help/restore-accidentally-deleted-contacts-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Contacts & CRM"
---

# Restore accidentally deleted contacts in Infinity3

Recover eligible contact records after an accidental deletion and check their associated information.

#### Before you start

You’ll need administrator access. Act promptly: eligible contacts can normally be restored within **60 days** of deletion.

Some account configurations do not allow restoration. Do not rely on recovery as a substitute for checking records before deleting them.

#### Restore individual contacts

1. Open **Contacts**.
2. Open the **three-dot menu** beside **Add Contact**.
3. Select **Restore**.
4. Find the records using their name, email, phone and deletion date.
5. Select only the intended contacts.
6. Click **Restore** and review the confirmation.
7. Confirm and check that the contacts return to the active list.

#### Reverse an eligible bulk deletion

Open **Contacts** → **Bulk Actions**. Find the correct deletion job, open its **three-dot menu** and choose **Restore**, where available.

Confirm the operation and monitor its progress before checking the restored records.

#### Check what came back

Review conversations, notes, tasks, opportunities and appointments individually. Check workflow participation before resuming customer follow-up. Do not assume every associated item has returned; separately deleted data may remain missing.

If a record is unavailable or important history is missing, contact Infinity3 with the contact details, approximate deletion time and bulk-action reference where applicable.

Avoid re-importing the contact while investigating recovery, as this may create a new record without the original history.