---
title: Send a customer a review request in Infinity3
description: "Invite a customer to share their experience after completing work or delivering a service. #### Before you start You’ll need configured review request settings, a customer contact record and a valid email address or phone number. Check whether another request…"
url: "https://www.infinity3.co.uk/help/send-a-customer-a-review-request-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Reputation & Reviews"
---

# Send a customer a review request in Infinity3

Invite a customer to share their experience after completing work or delivering a service.

#### Before you start

You’ll need configured review request settings, a customer contact record and a valid email address or phone number.

Check whether another request has already been sent or scheduled.

#### Send a request

1. Open **Reputation** → **Requests**.
2. Click **Send Review Request**.
3. Find and select the customer.
4. Choose **Email**, **SMS** or the supported channel you intend to use.
5. Select the appropriate template where shown.
6. Review the recipient and message settings.
7. Click **Send Review Request**.

The configured delay and retry settings can affect when the message is sent.

#### Check its progress

Return to **Requests** and review the request’s status. Check the outbound message in **Conversations** where available.

#### Automate requests

For a repeatable process, use **Automation** → **Workflows** and add **Send Review Request** after the event that represents completed service.

Select the channel and review the message in Reputation settings. Test the trigger and request before publishing.

#### Things to know

- Sending a request does not guarantee a review.
- Ask customers consistently using your agreed process.
- Avoid sending both manual and automated requests for the same event.
- Retry messages follow the configured request settings.

If a request doesn’t send, check contact details, channel settings and the sending service before contacting Infinity3.