---
title: Send useful screenshots and error details
description: "Show Infinity3 what you are seeing so the team can understand the issue more quickly. #### Before you start Identify the affected page or feature. Check the screen for private information before capturing or sharing it. #### Capture the issue…"
url: "https://www.infinity3.co.uk/help/send-useful-screenshots-and-error-details/"
updated: "2026-10-08"
category: Troubleshooting
---

# Send useful screenshots and error details

Show Infinity3 what you are seeing so the team can understand the issue more quickly.

#### Before you start

Identify the affected page or feature. Check the screen for private information before capturing or sharing it.

#### Capture the issue

1. Open the page where the problem appears.
2. Capture the error and enough surrounding detail to identify the feature.
3. Include a second image if the full message or relevant settings are not visible.
4. Hide passwords, verification codes, payment details and unrelated customer information.
5. Check that the final image is readable.

For a layout problem, include the affected area and explain what appears misplaced or missing.

#### Add written context

Include the page URL separately, the approximate time, your device and browser, and the steps that led to the issue.

Copy the exact error wording where possible. Explain what you expected to happen rather than relying on the screenshot alone.

For example: “*After selecting Save, this message appears and the new opening hours are not retained.*”

#### Things to know

- A cropped image should still show which feature is involved.
- Avoid including private access links in a screenshot or message.
- If sharing a recording, review the whole recording for sensitive details.
- You can describe the issue in words if you cannot capture it.

Send the details through your agreed support route and keep related evidence with the same request.