---
title: Set a form or survey confirmation message in Infinity3
description: "Tell visitors what happens next after they submit a form or survey, or send them to a dedicated thank-you page. #### Before you start You’ll need permission to edit the item. Decide whether a message or a redirect best suits…"
url: "https://www.infinity3.co.uk/help/set-a-form-or-survey-confirmation-message-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Forms & Surveys"
---

# Set a form or survey confirmation message in Infinity3

Tell visitors what happens next after they submit a form or survey, or send them to a dedicated thank-you page.

#### Before you start

You’ll need permission to edit the item. Decide whether a message or a redirect best suits the journey.

Use wording that reflects your actual follow-up process, without promising a response time your team has not agreed.

#### Set the default confirmation

1. Open **Sites** → **Forms** or **Surveys** → **Builder**.
2. Open the intended item.
3. Select **Settings** → **On Submit**.
4. Choose **Message** to display confirmation text, or the available redirect option.
5. Enter the message or full destination URL.
6. Review styling on desktop and mobile where available.
7. Save.

For example: “Thanks for your enquiry. Our team will review your message and get in touch using the details you provided.”

#### Review conditional outcomes

Conditional logic can replace the default confirmation with a different message or redirect. Test each relevant answer path if you have configured these rules.

#### Check the live journey

Open the live form or survey and submit test details. Confirm the message or destination appears correctly, then check that the response was saved.

#### Things to know

- Choose one default outcome: a message or a redirect.
- An on-screen confirmation does not send a customer email by itself.
- Submission workflows run independently of the visual confirmation.
- Some custom values only resolve on a real submission.

Contact Infinity3 with the item and test details if the wrong confirmation appears.