---
title: Set up appointment confirmations and reminders in Infinity3
description: "Send customers booking details and reminders so they know when and where to attend. #### Before you start You’ll need permission to edit the calendar and a working sending channel for the notifications you want to use. Check existing appointment…"
url: "https://www.infinity3.co.uk/help/set-up-appointment-confirmations-and-reminders-in-infinity3/"
updated: "2026-10-07"
category: "Infinity3 Platform / Calendars & Appointments"
---

# Set up appointment confirmations and reminders in Infinity3

Send customers booking details and reminders so they know when and where to attend.

#### Before you start

You’ll need permission to edit the calendar and a working sending channel for the notifications you want to use.

Check existing appointment workflows to avoid sending duplicate messages.

#### Set up a confirmation

1. Open **Calendars** → **Calendar Settings**.
2. Select the calendar and open **Notifications**.
3. Choose the relevant **Appointment Booked** notification for confirmed or unconfirmed bookings.
4. Select **Email** or another available channel.
5. Enable it for the intended recipients, such as the contact.
6. Choose a template or edit the message, then save.

Use the field picker to include appointment details such as date, time and meeting location.

#### Add a reminder

1. In **Notifications**, select **Reminder**.
2. Choose the channel and recipients.
3. Set how far before the appointment it should send.
4. Review the message and save.

For example, start with a reminder 24 hours before the appointment.

#### Test your messages

Use the available test option to check appearance. Make a test booking to verify appointment details and timing.

#### Things to know

- Notifications are configured for each calendar.
- Customer messages and internal team notifications have separate recipients.
- Cancellation and reschedule notifications can also be configured.
- Check customer contact details and channel availability if messages don’t arrive.

If testing fails, contact Infinity3 with the calendar name, notification type and test booking details.