---
title: Set up customer review requests in Infinity3
description: "Choose where customers leave a review and prepare the messages your team will send. #### Before you start You’ll need access to **Reputation**, a review destination and a working email or SMS sending service. For connected Google or Facebook reviews,…"
url: "https://www.infinity3.co.uk/help/set-up-customer-review-requests-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Reputation & Reviews"
---

# Set up customer review requests in Infinity3

Choose where customers leave a review and prepare the messages your team will send.

#### Before you start

You’ll need access to **Reputation**, a review destination and a working email or SMS sending service.

For connected Google or Facebook reviews, make sure the correct business profile or Page is connected through **Settings** → **Integrations**.

#### Set your review destination

1. Log into the Infinity3 Platform at app.infinity3.ai.
2. Open **Reputation** → **Settings**.
3. Find **Review Link**.
4. Confirm the intended destination or enter your custom review link.
5. Save and open the link to check the customer view.

#### Prepare your messages

1. Open **Email Requests** or **SMS Requests**.
2. Enable the channel you want to use.
3. Check the default sender.
4. Create or edit a template and include the review link.
5. Select the initial message template and any retry templates.
6. Review the initial delay, retry interval and maximum retries, then save.

#### Check the setup

Send a test request to details you control. Check the sender, wording and destination.

#### Things to know

- Enabling a channel prepares it for requests; a manual request or workflow action starts the sequence.
- Ask for honest feedback without steering customers towards a particular rating.
- Check existing automations before adding repeat requests.

If the link or test message fails, contact Infinity3 with the destination and error details.