---
title: Test your AI assistant before going live in Infinity3
description: "Check answers, conversation behaviour and configured actions before allowing the assistant to reply automatically. #### Before you start You’ll need an agent with saved instructions and processed knowledge sources. Review its current status before editing so you know whether it…"
url: "https://www.infinity3.co.uk/help/test-your-ai-assistant-before-going-live-in-infinity3/"
updated: "2026-10-08"
category: Infinity3 Platform / AI Assistants
---

# Test your AI assistant before going live in Infinity3

Check answers, conversation behaviour and configured actions before allowing the assistant to reply automatically.

#### Before you start

You’ll need an agent with saved instructions and processed knowledge sources.

Review its current status before editing so you know whether it is already handling customer messages.

#### Test the knowledge

1. Open **AI Agents** → **Knowledge Base**.
2. Open the connected knowledge base.
3. Use the **Retrieval Tester**, where available.
4. Ask a realistic question and review the retrieved sources.
5. Correct missing or outdated information.

#### Test the conversation

1. Open the intended agent in **Conversation AI**.
2. Find **Test Your Bot** in Bot Training or Bot Goals.
3. Test a common question and a differently worded version.
4. Test a question the knowledge doesn’t answer.
5. Test requests to book or speak with a person.
6. Reset the test conversation between separate scenarios.

#### Check live behaviour carefully

Use a contact and channel you control for a limited live test. Confirm messages, bookings, saved fields and handover notifications in their actual destinations.

Internal chat tests alone don’t prove that every channel or action is connected correctly.

#### Things to know

- Live tests can create records or send messages.
- Enable Auto-Pilot only after reviewing the agent, channels and actions.
- Review early conversations and retest after material changes.

If a result is wrong, contact Infinity3 with the test question, response and expected behaviour.