---
title: Test your Voice AI assistant in Infinity3
description: "Check how your voice assistant speaks, answers questions and performs configured actions before customers call it. #### Before you start Save the agent’s instructions, knowledge and actions. Use test details and check whether a test could create appointments or trigger…"
url: "https://www.infinity3.co.uk/help/test-your-voice-ai-assistant-in-infinity3/"
updated: "2026-10-08"
category: Infinity3 Platform / AI Assistants
---

# Test your Voice AI assistant in Infinity3

Check how your voice assistant speaks, answers questions and performs configured actions before customers call it.

#### Before you start

Save the agent’s instructions, knowledge and actions. Use test details and check whether a test could create appointments or trigger follow-up.

#### Start a test

1. Open **AI Agents** → **Voice AI**.
2. Open the intended agent and its **Test** or **Test Audio** panel.
3. Choose **Web Call** or **Phone Call**, where available.
4. Select the appropriate available scenario.
5. Start the test and speak as a customer would.

For Web Call, allow browser microphone access and check your microphone and speaker settings. It does not require buying or assigning a phone number.

Phone Call testing uses the telephone setup; standard rates may apply.

#### Try realistic situations

- A common service question and a question outside the agent’s knowledge.
- A request to book and confirmation of the details.
- A request to speak with a person.
- A correction, interruption or unclear answer.

Review the transcript, recording where available and resulting actions. Change one relevant setting at a time and repeat the affected scenario.

#### Check telephone behaviour

Web Call tests do not support call transfer. Use a Phone Call test or a controlled call to the deployed number to check transfers and live routing.

Outbound test scenarios require the necessary outbound approval and setup.

If a test fails, contact Infinity3 with the agent, test method, time and expected outcome.