---
title: Track invoices and record received payments in Infinity3
description: "Check what customers owe and keep payment records up to date when money is received online or outside the platform. #### Check invoice status 1. Open **Payments** → **Invoices & Estimates** → **All Invoices**. 2. Filter by status or date…"
url: "https://www.infinity3.co.uk/help/track-invoices-and-record-received-payments-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Payments & Invoicing"
---

# Track invoices and record received payments in Infinity3

Check what customers owe and keep payment records up to date when money is received online or outside the platform.

#### Check invoice status

1. Open **Payments** → **Invoices & Estimates** → **All Invoices**.
2. Filter by status or date where useful.
3. Open the relevant invoice.
4. Review payments and the remaining balance.

#### Review online transactions

Open **Payments** → **Transactions** and search or filter for the customer, date or payment status.

Check whether the transaction succeeded, failed or was refunded. A failed attempt is not a received payment.

#### Record an offline payment

After confirming the money was received:

1. Open the relevant one-time invoice.
2. Select **Record Payment** from its actions or three-dot menu.
3. Choose **Record Manually**.
4. Enter the received amount, date and payment method.
5. Add a reference where available and submit.
6. Check the updated balance.

#### Things to know

- Recording manually documents an existing payment; it does not collect money.
- Record only the amount received for a partial payment.
- Check provider records before recording a payment to avoid counting it twice.
- A successful transaction does not confirm that a bank payout has arrived.

If the balance looks incorrect, contact Infinity3 with the invoice number, transaction reference and payment details. Don’t send full card details.