---
title: Troubleshoot a website or funnel domain in Infinity3
description: "Check the domain connection when your Infinity3 page does not load, shows the wrong content or displays a security warning. #### Before you start Note the exact address, including any subdomain and page path. You’ll need access to domain settings…"
url: "https://www.infinity3.co.uk/help/troubleshoot-a-website-or-funnel-domain-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Websites & Funnels"
---

# Troubleshoot a website or funnel domain in Infinity3

Check the domain connection when your Infinity3 page does not load, shows the wrong content or displays a security warning.

#### Before you start

Note the exact address, including any subdomain and page path. You’ll need access to domain settings and may need your domain provider’s help.

These checks apply to pages built in Infinity3. A website hosted separately uses its own hosting setup.

#### Check the connection

1. Open **Settings** → **Domains & URL Redirects**.
2. Find the exact domain or subdomain visitors use.
3. Review its verification status and requested DNS records.
4. Compare those records with the active records at your domain provider.
5. Check that the address is linked to the correct website or funnel and default page.
6. Confirm the intended page has been published.

Use the record values shown in your account. Keep unrelated email and verification records intact.

For Cloudflare, the applicable website A or CNAME record should use **DNS only** as instructed by the connection guide.

#### Check HTTPS

SSL is provisioned automatically after the domain connection and DNS verification. Allow time for setup, then open the address using HTTPS.

If the homepage works but one path fails, review that page’s address and any redirects rather than changing the entire domain connection.

Contact Infinity3 with the URL, warning, connection status and recent changes if the problem continues. Avoid repeatedly disconnecting a verified domain while investigating.