---
title: Troubleshoot an integration in Infinity3
description: "Use these checks when a connected service stops working or data appears in the wrong place. #### Before you start Note when the problem began, the affected service and the result you expected. Check whether one user or several users…"
url: "https://www.infinity3.co.uk/help/troubleshoot-an-integration-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Integrations & Connections"
---

# Troubleshoot an integration in Infinity3

Use these checks when a connected service stops working or data appears in the wrong place.

#### Before you start

Note when the problem began, the affected service and the result you expected. Check whether one user or several users are affected.

#### Check the connection

1. Confirm you are in the correct Infinity3 account.
2. Open the settings for the affected feature.
3. Check the connected external account and selected resources.
4. Review warnings and available troubleshooting details.
5. Check provider permissions and any recent account or staff-access changes.
6. Reconnect where the error indicates expired or missing authorisation.

#### Check feature configuration

For missing Facebook leads, review the selected form, its enabled status and field mapping.

For calendar issues, review the selected calendars and sync settings. For personal email, check whether the message meets that feature’s sync rules.

For social publishing, inspect the individual failed post’s error rather than assuming every failure has the same cause.

#### Run a controlled test

Test the affected feature once with clear test data. Record the time and result. Avoid repeatedly resubmitting leads or messages, which can trigger duplicate activity.

#### Things to know

- A permissions error and a billing error require different fixes.
- A working connection does not mean every provider feature is supported.
- Repeated disconnection can complicate troubleshooting.

Contact Infinity3 with the service, account identifier, affected feature, error screenshot and checks completed. Do not send passwords, verification codes or access tokens.