---
title: Troubleshoot document delivery and signing in Infinity3
description: "Use these checks when an invitation doesn’t arrive, a recipient cannot sign or a document remains unfinished. #### Before you start Note the document title, affected recipient and any error message. Confirm which version they are trying to open. ####…"
url: "https://www.infinity3.co.uk/help/troubleshoot-document-delivery-and-signing-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Documents & Contracts"
---

# Troubleshoot document delivery and signing in Infinity3

Use these checks when an invitation doesn’t arrive, a recipient cannot sign or a document remains unfinished.

#### Before you start

Note the document title, affected recipient and any error message. Confirm which version they are trying to open.

#### If the invitation is missing

1. Open the document and confirm it was sent rather than only saved as a draft.
2. Check the recipient’s email address.
3. Ask them to check their spam or junk folder.
4. Check signing order: an earlier signer may need to finish first.
5. Review the sending email, including its document link and personalised values.

Where available, use the document’s resend option after checking the details.

#### If the recipient cannot sign

Check that they have an assigned signature field and are using their own invitation link. A copy recipient may have viewing access without a signing field.

Ask them to note the error and try the link in an up-to-date browser. If the document is expired, review its expiry settings before arranging a replacement.

#### If the document is still waiting

Check every required signer, including your own team. One person signing does not necessarily finish the whole agreement.

#### Things to know

- Changing a reusable template does not correct a document already sent.
- Avoid creating several replacement versions while investigating.
- Follow your business’s process for correcting an agreement after sending.

Contact Infinity3 with the document title, recipient, send time and a screenshot of the error. Do not share passwords or verification codes.