---
title: Troubleshoot event registration and ticket access in Infinity3
description: "Use these checks when a guest cannot register, find their ticket or access the event. #### Before you start Note the event, guest email, ticket type and any registration reference. Ask for the error and approximate time it occurred. ####…"
url: "https://www.infinity3.co.uk/help/troubleshoot-event-registration-and-ticket-access-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Events & Ticketing"
---

# Troubleshoot event registration and ticket access in Infinity3

Use these checks when a guest cannot register, find their ticket or access the event.

#### Before you start

Note the event, guest email, ticket type and any registration reference. Ask for the error and approximate time it occurred.

#### If registration fails

1. Check that the guest is using the correct published event URL.
2. Review ticket availability and registration limits.
3. Check that required attendee fields are complete.
4. For paid tickets, inspect the payment result before asking the guest to try again.
5. Repeat the journey with controlled test details where appropriate.

#### If a ticket is missing

Look for the existing registration before creating another. Confirm the attendee email and ask them to check their junk folder.

Review the event’s confirmation setup and use available resend controls where supported. Wallet ticket options, where available, can help guests keep their ticket on a supported device.

#### If entry or joining fails

For in-person events, verify the registration and use manual check-in if scanning fails. For online events, check the meeting URL and when it is intended to become visible.

#### Things to know

- Avoid duplicate registrations or payment attempts while investigating.
- Guests should not share private ticket or login details publicly.
- Do not request full card details or verification codes.

Contact Infinity3 with the event URL, affected registration, screenshot and checks completed.