---
title: Understand cancellation notice and final billing
description: "Before ending a service, check the notice requirements and arrange any necessary handover. #### How much notice is needed? Unless agreed otherwise, recurring services require **30 days' written notice**. Care Plans and hosting specify that services remain active and billable…"
url: "https://www.infinity3.co.uk/help/understand-cancellation-notice-and-final-billing/"
updated: "2026-10-09"
category: "Billing & Your Account"
---

# Understand cancellation notice and final billing

Before ending a service, check the notice requirements and arrange any necessary handover.

#### How much notice is needed?

Unless agreed otherwise, recurring services require **30 days' written notice**. Care Plans and hosting specify that services remain active and billable during the notice period. SEO cancellation requests must be submitted by email.

Check your proposal for minimum terms, bundled pricing or other arrangements that could affect the amount payable. Early cancellation of a discounted or fixed-term service may leave remaining agreed fees due.

#### Send a clear request

Include your business name, the exact service you want to end and your preferred end date. Email your usual Infinity3 contact and ask for confirmation of:

- The date notice was received.
- The service end date.
- Any final charges.
- The deadline for migration or data export.

Identify each service separately if you have several. Ending SEO does not automatically end hosting or Platform access.

#### What about refunds?

Care Plan terms exclude refunds for partial months and unused support time. Platform subscription fees are non-refundable unless otherwise agreed in writing. Completed SEO work is non-refundable.

Cancelling a website project follows different rules: deposits are non-refundable, and completed or allocated work may still be payable.

#### Before access ends

Arrange any website transfer or export you need before the confirmed service end date. Stopping use or cancelling a payment method does not replace written notice.

Read the relevant [Standard Terms](https://www.infinity3.co.uk/standard-terms-conditions/), [Care Plan Terms](https://www.infinity3.co.uk/website-care-plan-terms/), [Hosting Terms](https://www.infinity3.co.uk/web-hosting-terms/), [SEO Terms](https://www.infinity3.co.uk/seo-services-terms/) or [Platform Terms](https://www.infinity3.co.uk/infinity3-platform-terms/).