---
title: Understand your Care Plan support allowance
description: "Use your plan’s support time for agreed website help and improvements. #### Check your allowance The published monthly support allowances are: | Care Plan | Support time | | --- | --- | | Protect | 30 minutes | |…"
url: "https://www.infinity3.co.uk/help/understand-your-care-plan-support-allowance/"
updated: "2026-10-09"
category: "Websites, Hosting & Care Plans"
---

# Understand your Care Plan support allowance

Use your plan’s support time for agreed website help and improvements.

#### Check your allowance

The published monthly support allowances are:

| Care Plan | Support time |
| --- | --- |
| Protect | 30 minutes |
| Maintain | 60 minutes |
| Business | 120 minutes |

Your own agreement confirms the allowance and rules applying to your website.

#### Plan your requests

Send a clear list of changes with page links, approved wording and the most important item first. Explain any business deadline.

For example, updating an incorrect phone number may be more urgent than changing a decorative image.

Ask Infinity3 to confirm scope when a request involves a new feature, several pages or another supplier’s work.

#### What does “unlimited small task requests” mean?

Maintain and Business list this feature. It should not be read as unlimited development time or a promise that every request is included.

Ask how your requested work fits the allowance and what happens if it needs more time. Confirm any additional cost before proceeding.

#### Things to clarify

If relevant, ask whether unused time carries forward, how work is measured and how remaining time is reported. Do not assume these rules from the plan name alone.

For coverage questions, provide your business name, website and intended request so Infinity3 can give a useful answer.