---
title: Upload files to Media Storage in Infinity3
description: "Keep reusable images, videos and documents in your account’s media library. #### Before you start You’ll need access to Media Storage and the files you want to upload. Check that you have permission to use them. Normal Media Storage uploads…"
url: "https://www.infinity3.co.uk/help/upload-files-to-media-storage-in-infinity3/"
updated: "2026-10-08"
category: "Infinity3 Platform / Media & File Management"
---

# Upload files to Media Storage in Infinity3

Keep reusable images, videos and documents in your account’s media library.

#### Before you start

You’ll need access to Media Storage and the files you want to upload. Check that you have permission to use them.

Normal Media Storage uploads use public file access. Use an appropriate private process for confidential customer documents rather than treating the library as a private document vault.

#### Upload a file

1. Log into the Infinity3 Platform at app.infinity3.ai.
2. Open **Media Storage** from the sidebar.
3. Open the intended folder if needed.
4. Drag files from your computer into the library, or use the available **Upload** option.
5. Wait until the upload panel shows completion.
6. Check the uploaded file before using it.

#### Prepare files for their purpose

Use a clear filename, such as “*customer-welcome-guide.pdf*”, and choose a suitable format for the intended destination.

For website images, use dimensions that suit the page and avoid unnecessarily large files. For downloadable guides, check that the text is readable and the document opens correctly.

#### Things to know

- Supported file types and size limits vary by destination.
- A file accepted by Media Storage may exceed another builder’s limit.
- Some formats download instead of displaying a browser preview.
- Keep an original copy outside Infinity3.

If an upload fails, contact Infinity3 with the filename, file type, size and error shown.