Last updated: 1st January 2026

These Infinity3 Platform Terms apply to the use of the Infinity3 Platform and related subscription services provided by Infinity3 Ltd. These terms apply in addition to Infinity3 Ltd’s Standard Terms & Conditions. In the event of any conflict, these Infinity3 Platform Terms take precedence in relation to use of the Infinity3 Platform.

By subscribing to or using the Infinity3 Platform, the Client confirms they have read, understood, and agreed to these Infinity3 Platform Terms.

1. DEFINITIONS

1.1 Infinity3 Platform refers to the Infinity3-branded software platform provided on a subscription basis, including associated features, tools, integrations, automations, messaging, analytics, AI-powered features and support services.
1.2 Client, you, your refers to the individual or organisation subscribing to or using the Infinity3 Platform.
1.3 Subscription means the recurring agreement granting access to the Infinity3 Platform under a selected plan.
1.4 Third Party Services means services, software, networks, or platforms not owned or controlled by Infinity3 Ltd, which may integrate with or be accessed via the Infinity3 Platform.
1.5 Usage-Based Services means services billed based on usage, including but not limited to messaging, telephony, email sending, AI usage, or storage.

2. PLATFORM ACCESS AND LICENSING

2.1 The Infinity3 Platform is provided on a subscription basis.
2.2 Infinity3 Ltd grants the Client a non-exclusive, non-transferable, revocable right to access and use the Infinity3 Platform during an active subscription period, subject to these terms.
2.3 Access credentials must be kept secure. The Client is responsible for all activity carried out under their account, whether authorised or not.
2.4 The Client must not share accounts or resell access to the Infinity3 Platform without prior written consent from Infinity3 Ltd.

3. SUBSCRIPTIONS, BILLING AND PAYMENTS

3.1 Subscription fees are billed in advance on a recurring basis, typically monthly, unless otherwise agreed in writing.
3.2 The Client must maintain a valid payment method for subscription fees and any Usage-Based Services.
3.3 Failure to pay subscription fees or Usage-Based charges may result in suspension or termination of access in accordance with the Standard Terms & Conditions.
3.4 Subscription fees are non-refundable unless otherwise stated in writing.

4. PLAN LIMITS AND FAIR USE

4.1 Access to features is determined by the selected subscription plan.
4.2 Certain features may be subject to limits, fair use policies, or reasonable usage thresholds.
4.3 Where usage exceeds reasonable or stated limits, Infinity3 Ltd may require an upgrade, apply additional charges, restrict usage, or suspend affected features.
4.4 Fair use exists to protect platform stability, performance and service quality for all users.

5. USAGE-BASED SERVICES

5.1 Some Infinity3 Platform features incur additional costs based on usage.
5.2 Usage-Based Services may include messaging, email delivery, telephony, AI-powered features, or other metered services.
5.3 Usage-Based charges are billed in addition to the subscription fee and are the responsibility of the Client.
5.4 Infinity3 Ltd will make reasonable efforts to provide visibility into usage, however the Client remains responsible for monitoring and managing their own usage.

6. COMMUNICATIONS AND COMPLIANCE

6.1 The Client is solely responsible for ensuring that all communications sent using the Infinity3 Platform comply with applicable laws, regulations and industry standards.
6.2 This includes, but is not limited to, consent requirements, opt-out mechanisms, content accuracy and data protection obligations.
6.3 Infinity3 Ltd does not provide legal advice regarding marketing or communications compliance.
6.4 Infinity3 Ltd may suspend or restrict communication features where there is evidence of spam, abuse, policy violations, or risk to platform reputation or deliverability.

7. DATA AND CONTENT RESPONSIBILITY

7.1 The Client retains ownership of all data and content uploaded to the Infinity3 Platform.
7.2 The Client warrants that they have the legal right to collect, store, process and use any data uploaded to the Platform.
7.3 The Client must not upload unlawful, harmful, misleading, or infringing content.
7.4 Infinity3 Ltd may remove or restrict access to content that violates these terms or poses legal or operational risk.

8. AI FEATURES

8.1 The Infinity3 Platform may include AI-powered features designed to assist with automation, communication, or content generation.
8.2 AI-generated outputs may be inaccurate, incomplete, or inappropriate in certain contexts.
8.3 The Client is responsible for reviewing, validating and approving AI-generated outputs before relying on them.
8.4 Infinity3 Ltd makes no guarantees regarding the accuracy or suitability of AI-generated content.

9. THIRD PARTY SERVICES AND INTEGRATIONS

9.1 The Infinity3 Platform may integrate with Third Party Services.
9.2 Infinity3 Ltd does not control Third Party Services and is not responsible for their availability, performance, security, or pricing.
9.3 Changes to Third Party Services may impact Platform functionality.
9.4 Any costs associated with Third Party Services are the responsibility of the Client unless otherwise stated.

10. AVAILABILITY AND SUPPORT

10.1 Infinity3 Ltd will take reasonable steps to maintain platform availability, however uninterrupted access is not guaranteed.
10.2 Planned maintenance may result in temporary service interruptions.
10.3 Support is provided in accordance with the Client’s subscription plan and any agreed support terms.
10.4 Infinity3 Ltd is not responsible for outages or issues caused by factors outside its reasonable control.

11. SUSPENSION AND TERMINATION

11.1 Infinity3 Ltd may suspend or terminate access to the Infinity3 Platform where:
(a) subscription fees or Usage-Based charges remain unpaid,
(b) the Client breaches these terms,
(c) the Client engages in unlawful or abusive activity, or
(d) suspension is required to protect platform stability or compliance.
11.2 Suspension or termination does not remove the Client’s obligation to pay outstanding fees.
11.3 Upon termination, access to the Platform will end at the end of the paid subscription period unless suspended earlier.

12. DATA EXPORT AND OFFBOARDING

12.1 The Client is responsible for exporting any data they require prior to subscription termination.
12.2 Infinity3 Ltd may delete or anonymise Client data after a reasonable period following termination, subject to legal and operational requirements.
12.3 Infinity3 Ltd is not responsible for data loss resulting from failure to export data prior to termination.

13. LIMITATION OF LIABILITY

13.1 The Infinity3 Platform is provided on an “as available” basis.
13.2 Infinity3 Ltd does not guarantee that the Platform will meet all Client requirements or be free from errors.
13.3 Infinity3 Ltd is not liable for indirect or consequential losses, including loss of revenue, loss of data, or business interruption.
13.4 Liability is limited in accordance with Infinity3 Ltd’s Standard Terms & Conditions.

14. INTELLECTUAL PROPERTY

14.1 The Infinity3 Platform and all associated software, branding and systems remain the property of Infinity3 Ltd or its licensors.
14.2 The Client may not copy, reverse engineer, or attempt to extract source code or proprietary logic from the Platform.

15. CHANGES TO THE PLATFORM AND TERMS

15.1 The Infinity3 Platform may evolve over time. Features, tools, and functionality may be added, updated, modified, or retired to improve performance, security, compliance, or overall service quality.
15.2 Infinity3 Ltd may update these terms as the Platform evolves.
15.3 Continued use of the Platform after changes take effect constitutes acceptance of the updated terms.

16. GOVERNING LAW

16.1 These Infinity3 Platform Terms are governed by the laws of England and Wales.
16.2 The courts of England and Wales have exclusive jurisdiction over any disputes arising from these terms.