Turn Missed Calls into New Leads with Automated Follow-Ups

That could have been your next customer. But if they don’t leave a voicemail or try again, you’ve lost them.

Missed calls don’t have to mean missed opportunities.

With the Infinity3 Platform, you can recover leads automatically — by sending a follow-up text the moment a call goes unanswered. It’s quick, personal, and proven to work.

Why Missed Calls Matter

Studies show that 50–70% of people won’t call back if you miss their first attempt.

Why? Because they:

• Move on to your competitor
• Were just testing the water
• Don’t want to leave a voicemail
• Forget they even called

That’s why fast follow-up is key — even if you’re not available right away.

How It Works with Infinity3

Infinity3 automatically detects missed calls made to your business number (via the built-in phone system), then:

1. Sends an SMS reply (or email, if preferred)
2. Logs the call in the contact record
3. Adds a task or notification for your team
4. Can trigger a workflow to keep the lead warm

Example Texts That Work

You can customise your auto-reply message to suit your tone and service. For example:

“Hi there — sorry we missed your call! How can we help?”

Or:

“Thanks for ringing! We’ll be in touch shortly. In the meantime, feel free to reply to this message.”

It’s friendly, fast, and starts a conversation without pressure.

Use Cases in Action

✅ Driving instructors text back pupils who ring while they’re teaching
✅ Coaches reply instantly to missed calls during client sessions
✅ Trade services recover calls missed while on-site or on the road
✅ Support teams follow up without needing a voicemail

And if the caller replies, the conversation continues automatically in your All-in-One Inbox.

How to Set It Up

1. Enable Missed Call Detection
Make sure your Infinity3 number is active and call tracking is on.

2. Create a Workflow
Trigger it when a call is missed (set conditions to avoid spam or repeat calls).

3. Write Your Message
Keep it short, helpful, and easy to reply to.

4. Test It
Call your own number, miss the call, and confirm the follow-up works.

5. Track Responses
Monitor conversations in your inbox and adjust your message over time for better results.

Pro Tips

• Keep your reply message under 160 characters for SMS
• Include your name or business name to build trust
• Add a call-to-action (“Reply here” or “Click to book”)
• Tag leads who reply, and follow up with automations or pipelines
• Combine with call assignment so your team knows who to follow up with

Wrapping Up

Missed calls are a fact of life — but missed opportunities don’t have to be.

With the Infinity3 Platform, you can respond to every call instantly, even when you’re busy — and turn more leads into conversations, bookings, or sales.

Set up your missed call workflow today — and make sure the next time your phone rings, you don’t lose the chance to make a great first impression.