Build Trust and Boost Visibility with Smart Review Requests

And what do they find?

If your reviews are outdated, scarce, or mixed, you’re losing leads before you even speak to them.

With the Infinity3 Platform, you can take control of your reputation — by making it easy for happy customers to leave reviews, and easy for you to stay on top of them.

Why Reviews Matter

In 2024, over 90% of people read online reviews before making a buying decision. But most businesses don’t ask for them — or only remember once in a while.

The result?

• Your best customers never leave a review
• Negative ones (even rare) stand out
• You miss out on valuable social proof

By automating your review process, you remove the awkwardness — and turn great service into visible, measurable trust.

How Reputation Management Works in Infinity3

The platform integrates with Google Reviews and Facebook Reviews, letting you:

• Automatically request a review after key events
• Filter unhappy clients into private feedback flows
• Track your average rating and total reviews
• See all your reviews in one dashboard
• Add review widgets to your website

When to Ask for a Review

✅ After a driving test pass
✅ After completing a course or session
✅ After a successful project delivery
✅ After 30 or 60 days of service
✅ After a support case is resolved
✅ After a purchase or delivery

Timing is everything — and Infinity3’s automation tools let you trigger requests at exactly the right moment.

Setting Up a Review Request Workflow

1. Create a Smart Review Request Message

Example:

“Thanks again for choosing [Business Name]! If you’ve had a great experience, would you mind leaving us a quick review? It really helps others find us!”

Include:

• Link to your Google or Facebook review page
• Your name or team member’s name
• Optional star rating or testimonial request

2. Trigger the Request Automatically

Use a workflow to send your message:

• When a tag is added (Lesson Completed, Test Passed, Project Finished)
• After a calendar event
• On pipeline stage change
• After a payment is made

3. Handle Negative Feedback Gracefully

Set up a private feedback form with a different message for people less than satisfied, so you can follow up and improve — without risking a public 1-star review.

Pro Tips for More Reviews

• Keep the request message short and warm
• Personalise with the client’s name or service type
• Don’t wait too long — 24–48 hours after the experience is best
• Use emojis or simple language to make it friendly
• Resend after 7 days if no review is left
• Show off great reviews on your website or in emails

Real-World Examples

✅ Driving Instructors: Trigger review request the day after a test
✅ Therapists & Coaches: Send a request after the final session
✅ Agencies: Ask for feedback after launching a website or campaign
✅ Local Services: Send requests after each completed job
✅ Course Creators: Request testimonials after module completion or certification

Wrapping Up

Reputation isn’t just what people say — it’s what potential clients see.

With Infinity3, you can collect great reviews, monitor your reputation, and build trust at scale — without chasing or awkward reminders.

Start automating your review requests today, and make sure your happy customers become your best marketing asset.