Standard Terms & Conditions
Last updated: 1st January 2026
By placing an order for Website Design, Website Development, Website Management, Website Care Plans, Search Engine Optimisation (SEO), Website Hosting, or Infinity3 Platform services with Infinity3 Ltd, you confirm that you agree to and are bound by these Terms & Conditions, which apply to all services provided by Infinity3 Ltd. Certain services may also be subject to additional service-specific terms.
1. DEFINITIONS
1.1 Infinity3 Ltd, we, us, our: Infinity3 Ltd, company number 11502616.
1.2 Client, you, your: the individual, business, or organisation purchasing services from Infinity3 Ltd.
1.3 Proposal: the written proposal, quote, scope, or order summary provided by Infinity3 Ltd and accepted by the Client.
1.4 Services: any products or services provided by Infinity3 Ltd including web design, development, care plans, hosting, SEO, consultancy and the Infinity3 Platform.
1.5 Work: the work to be carried out under an accepted Proposal.
1.6 Project: a defined piece of Work such as a website build, redesign, migration, or development.
1.7 Project Start Date: the later of the date the deposit is paid or the date Infinity3 Ltd confirms in writing that work has commenced.
1.8 Launch: when a website is made publicly accessible on its intended domain or production environment.
1.9 Content: all text, graphics, logos, photos, images, video, audio, illustrations and other materials used within the Services.
1.10 Third Party Services: services not owned or controlled by Infinity3 Ltd including hosting providers, domain registrars, email services, messaging providers, payment processors, analytics platforms and integrations.
2. ACCEPTANCE, COMMENCEMENT AND COMMUNICATION
2.1 A contract is formed when the Client accepts a Proposal in writing, completes an online checkout, or otherwise confirms agreement to proceed.
2.2 Timelines are estimates only and depend on capacity, Client responsiveness and timely provision of required materials and access.
2.3 Our preferred communication methods are email and telephone. Invoices issued by email are legally valid.
2.4 The Client confirms they are at least 18 years of age and authorised to enter into this agreement.
3. PRICING, DEPOSITS AND PAYMENT TERMS
3.1 Unless otherwise stated in the Proposal, Projects require a non-refundable deposit of 50 percent of the quoted fee. Work will not commence until the deposit is paid in full.
3.2 The remaining balance is due in accordance with Section 4.
3.3 Recurring Services are billed monthly unless otherwise agreed in writing.
3.4 Invoices are payable by the due date shown. Unless otherwise agreed, payment terms are 30 days from invoice date.
3.5 Fees exclude third party costs unless explicitly included.
3.6 Where flexible payments are agreed, the Client remains responsible for the full amount payable.
3.7 SEO services defined as upfront packages must be paid in full before work begins unless agreed otherwise.
3.8 Late payment interest may be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and reasonable recovery costs may apply.
4. PROJECT DURATION AND FINAL BALANCE
4.1 Project timelines are estimates and may change due to feedback cycles, scope changes, delays in approvals, or delays in providing required materials or access.
4.2 Where a Project extends beyond the estimated timeline for any reason, the final balance becomes due on the earlier of Launch or four months from the Project Start Date.
4.3 Further work after the final balance becomes due will be scheduled only once payment has been received unless otherwise agreed in writing.
4.4 Where Client delays prevent progress for more than 21 consecutive days, Infinity3 Ltd may invoice for work completed and reschedule remaining work based on availability.
5. SCOPE, CHANGES AND ADDITIONAL COSTS
5.1 The Proposal defines the scope of Work. Anything not explicitly included is out of scope.
5.2 Additional work may require a revised quote, additional invoice, or hourly rate agreement.
5.3 Where additional work exceeds £500, Infinity3 Ltd may invoice 50 percent upfront.
5.4 Third party costs incurred on behalf of the Client are non-refundable.
6. CLIENT RESPONSIBILITIES
6.1 The Client is responsible for providing required materials, access and approvals promptly.
6.2 The Client warrants ownership or permission to use all supplied Content and indemnifies Infinity3 Ltd against related claims.
6.3 Failure to provide feedback within agreed or reasonable review periods may be treated as approval.
7. APPROVAL, COMPLETION AND LAUNCH
7.1 On completion or milestone delivery, the Client has seven days to notify Infinity3 Ltd in writing of any issues unless otherwise stated.
7.2 If no issues are raised within seven days, Work is deemed approved.
7.3 Approved or deemed approved Work cannot be subsequently rejected and payment becomes due.
7.4 Infinity3 Ltd may refuse to Launch a website until all invoices for that Project are paid in full.
8. NON-PAYMENT, SUSPENSION AND REMEDIES
8.1 Infinity3 Ltd may suspend Services if invoices remain unpaid after the due date.
8.2 Infinity3 Ltd is not responsible for losses arising from suspension due to non-payment.
8.3 Services may be suspended after seven days overdue and access removed after fourteen days overdue.
8.4 Time spent chasing payment or restoring services may be chargeable.
8.5 Suspension does not remove the Client’s obligation to pay outstanding fees or minimum term commitments.
9. SERVICE-SPECIFIC TERMS
9.1 Certain Services are governed by additional service-specific terms.
9.2 Where applicable, those terms form part of this agreement and take precedence in the event of conflict.
10. LIMITATION OF LIABILITY
10.1 Services are provided with reasonable care and skill and on an “as available” basis.
10.2 Infinity3 Ltd is not liable for indirect losses including loss of profit, loss of revenue, loss of data, or business interruption.
10.3 Total liability is limited to the fees paid for the specific Service giving rise to the claim in the three months preceding the event, unless otherwise required by law.
10.4 The Client is responsible for maintaining appropriate backups, insurance and contingency plans.
11. INTELLECTUAL PROPERTY AND PORTFOLIO USE
11.1 Proposals and quotes remain the property of Infinity3 Ltd and must not be shared without consent.
11.2 Upon full payment, the Client is granted a licence to use deliverables subject to third party licensing.
11.3 Infinity3 Ltd may include an unobtrusive footer credit unless stated otherwise.
11.4 Infinity3 Ltd may display work in its portfolio and marketing materials.
12. DATA PROTECTION
12.1 The Client is typically the Data Controller and remains responsible for legal compliance.
12.2 Infinity3 Ltd will process data in accordance with its Privacy Policy and applicable law.
12.3 The Client indemnifies Infinity3 Ltd against claims arising from unlawful data use.
13. TRAINING AND CONSULTANCY
13.1 Training and consultancy outcomes are not guaranteed.
13.2 Payment for training is due prior to delivery unless agreed otherwise.
14. CANCELLATION AND TERMINATION
14.1 Projects
Deposits are non-refundable. Cancellation may result in invoicing for completed and allocated work up to the full quoted value.
14.2 Recurring Services
Unless stated otherwise, thirty days written notice is required. Services remain billable during the notice period. Early cancellation of discounted or fixed-term services may require payment of remaining fees.
14.3 Effect of termination
Outstanding fees remain payable and access to Services may be removed in line with Section 8.
15. GENERAL
15.1 Infinity3 Ltd may use subcontractors.
15.2 These Terms may be updated from time to time. Continued use constitutes acceptance.
15.3 If any part is unenforceable, the remainder remains in force.
15.4 These Terms are governed by the laws of England and Wales.
16. ADDITIONAL SERVICE TERMS
The following service-specific terms apply where relevant and form part of the agreement: