Web Hosting Terms

Last updated: 18 August 2026

These Web Hosting Terms apply to all web hosting services provided by Infinity3 Ltd.

These Terms apply in addition to Infinity3 Ltd’s Standard Terms & Conditions. In the event of any conflict, these Web Hosting Terms take precedence in relation to web hosting services.

By purchasing or using web hosting services from Infinity3 Ltd, the Client confirms they have read, understood and agreed to these Web Hosting Terms.

1. SCOPE OF WEB HOSTING SERVICES

1.1 Web hosting refers to the provision of server resources used to store, process and deliver website files and associated services to visitors.
1.2 Hosting services include only the features, resources and support explicitly stated within the selected hosting plan, proposal or agreement.
1.3 Unless explicitly included within a hosting package or Website Care Plan, web hosting does not include:

  • website design;
  • website development;
  • content updates;
  • SEO services;
  • security remediation;
  • website optimisation;
  • troubleshooting third-party software;
  • ongoing website management.

1.4 Hosting services are provided for lawful websites and business activities only.
1.5 Infinity3 Ltd reserves the right to refuse hosting for websites or services that present security, legal or reputational risks.

2. HOSTING PLANS AND ACCESS

2.1 Infinity3 hosting services are primarily WordPress-focused unless otherwise stated.
2.2 Hosting plans may differ in available resources, storage, performance, backups, support levels and included features.
2.3 Infinity3 Ltd may limit the number of websites, domains, databases or environments hosted under a plan according to the selected package.
2.4 Access levels vary depending on the hosting package. Managed hosting environments may not include direct server or control panel access.
2.5 The Client is responsible for keeping hosting, website and account credentials secure.
2.6 The Client must not provide hosting access to unauthorised third parties without ensuring appropriate security measures are in place.

3. DOMAIN NAMES, DNS AND SSL

3.1 Domains, DNS settings and SSL certificates are separate services unless explicitly included within the hosting package.
3.2 The Client remains responsible for maintaining ownership and renewal of domain names unless Infinity3 Ltd manages these services on their behalf.
3.3 DNS changes may affect website availability, email services and other connected systems. Infinity3 Ltd is not responsible for issues caused by incorrect DNS configuration by the Client or third parties.
3.4 SSL certificates may be provided where included within the selected hosting package.
3.5 Infinity3 Ltd cannot guarantee SSL availability where certificate providers, domain validation or third-party systems prevent successful installation or renewal.

4. FAIR USE AND RESOURCE LIMITS

4.1 Hosting services are provided on a fair use basis to maintain performance, reliability and security for all clients.
4.2 Fair use applies to resources including:

  • storage;
  • bandwidth;
  • processing power;
  • memory;
  • databases;
  • server requests.

4.3 Infinity3 Ltd may apply reasonable limits where resource usage impacts hosting performance or other customers.
4.4 Where usage is excessive, Infinity3 Ltd may:

  • recommend a more suitable hosting plan;
  • apply additional charges;
  • restrict affected resources;
  • suspend affected services until the issue is resolved.

5. ACCEPTABLE USE

5.1 The Client must not use hosting services for unlawful activities including:

  • malware distribution;
  • phishing;
  • hacking attempts;
  • spam operations;
  • copyright infringement;
  • fraudulent activity.

5.2 Hosting services must not be used in a way that threatens:

  • server stability;
  • security;
  • performance;
  • reputation of Infinity3 Ltd or its providers.

5.3 Infinity3 Ltd reserves the right to suspend or terminate hosting services where misuse is identified.

6. BACKUPS AND DATA RESPONSIBILITY

6.1 Hosting plans may include automated backups as stated within the selected package.
6.2 Backups are provided as a recovery aid and do not guarantee prevention of data loss.
6.3 The Client remains responsible for maintaining independent copies of critical website data where required.
6.4 Infinity3 Ltd is not responsible for data loss caused by:

  • Client actions;
  • third-party software;
  • security incidents;
  • incorrect configuration;
  • events outside reasonable control.

6.5 Where a Website Care Plan is active, additional backup and restoration services may apply according to the Care Plan Terms.

7. SECURITY

7.1 Infinity3 Ltd takes reasonable measures to maintain secure hosting environments.
7.2 No hosting environment can be guaranteed to be completely secure.
7.3 The Client is responsible for keeping website software, plugins, themes, passwords and credentials secure unless covered by a Website Care Plan.
7.4 Infinity3 Ltd is not responsible for vulnerabilities caused by:

  • outdated software;
  • weak passwords;
  • insecure third-party plugins;
  • unsupported software;
  • third-party vulnerabilities.

7.5 Security remediation, malware removal and website recovery may be chargeable unless included within an applicable Care Plan.

8. UPTIME AND AVAILABILITY

8.1 Infinity3 Ltd will take reasonable steps to maintain reliable hosting availability.
8.2 Continuous availability cannot be guaranteed.
8.3 Temporary interruptions may occur due to:

  • maintenance;
  • updates;
  • security improvements;
  • infrastructure changes;
  • third-party provider issues;
  • events outside reasonable control.

8.4 Infinity3 Ltd will make reasonable efforts to minimise disruption where planned maintenance is required.

9. EMAIL SERVICES

9.1 Email services are only included where explicitly stated within the hosting package or agreement.
9.2 Where email services are provided, Infinity3 Ltd does not guarantee:

  • email deliverability;
  • inbox placement;
  • uninterrupted email availability.

9.3 The Client remains responsible for lawful email usage including compliance with anti-spam and data protection requirements.
9.4 High-volume email sending may require dedicated email services such as Google Workspace, Microsoft 365 or specialist email providers.
9.5 Excessive email activity may result in restrictions to protect server reputation and deliverability.

10. THIRD-PARTY SERVICES

10.1 Hosting services may rely on third-party infrastructure, software and providers.
10.2 Infinity3 Ltd is not responsible for:

  • third-party outages;
  • provider failures;
  • infrastructure changes;
  • software compatibility issues;
  • third-party pricing changes.

10.3 Third-party terms may apply alongside these Web Hosting Terms.

11. MIGRATIONS AND TRANSFERS

11.1 Where hosting migrations are provided, they are completed on a best-efforts basis.
11.2 Infinity3 Ltd does not guarantee compatibility with all websites, plugins, themes, software or configurations.
11.3 The Client remains responsible for verifying website functionality after migration unless migration testing is included within another service.
11.4 Additional work required due to unsupported software, poor website condition or compatibility issues may be chargeable.

12. BILLING AND PAYMENT

12.1 Hosting services are billed on a recurring basis unless otherwise agreed.
12.2 Failure to pay hosting invoices may result in suspension or termination of hosting services in accordance with Infinity3 Ltd’s Standard Terms & Conditions.
12.3 Suspension of hosting services may result in website downtime or inaccessibility.
12.4 Infinity3 Ltd is not responsible for losses arising from suspension caused by unpaid invoices.

13. CANCELLATION AND TERMINATION

13.1 Hosting services require thirty days written notice to cancel unless otherwise stated.
13.2 Services remain active and billable during the notice period.
13.3 Upon cancellation, the Client is responsible for migrating website files, databases and associated services before the hosting service ends.
13.4 Infinity3 Ltd may delete hosting data after a reasonable period following termination.

14. SUSPENSION AND REMOVAL

14.1 Infinity3 Ltd may suspend hosting services where:

(a) invoices remain unpaid;
(b) the Client breaches these Terms;
(c) hosting usage threatens infrastructure, security or other customers.

14.2 Suspension does not remove the Client’s obligation to pay outstanding fees.
14.3 Infinity3 Ltd is not responsible for losses caused by suspension or removal.

15. LIMITATION OF LIABILITY

15.1 Hosting services are provided with reasonable care and skill.
15.2 Infinity3 Ltd is not liable for indirect or consequential losses including:

  • loss of revenue;
  • loss of profit;
  • loss of data;
  • business interruption.

15.3 Liability is limited in accordance with Infinity3 Ltd’s Standard Terms & Conditions.

16. GOVERNING LAW

16.1 These Web Hosting Terms are governed by the laws of England and Wales.
16.2 The courts of England and Wales have exclusive jurisdiction over any disputes arising from these Terms.