Website Project Terms

Last updated: 18 August 2026

These Website Project Terms apply to website design, website development, website redesign, website rebuild, website migration and other fixed-scope website projects provided by Infinity3 Ltd.

These Terms apply in addition to Infinity3 Ltd’s Standard Terms & Conditions. In the event of any conflict, these Website Project Terms take precedence in relation to website project work.

By accepting a proposal, quotation or order for a website project, the Client confirms that they have read, understood and agreed to these Website Project Terms.

1. SCOPE OF WEBSITE PROJECTS

1.1 A website Project includes only the work, functionality, deliverables and services explicitly described in the accepted Proposal.
1.2 Any functionality, content, integrations, revisions or services not expressly included within the Proposal are outside the agreed scope.
1.3 Requests outside the agreed scope may require:

  • a revised quotation;
  • an additional invoice;
  • a separate project;
  • agreement to proceed at Infinity3 Ltd’s prevailing hourly rate.

1.4 Infinity3 Ltd is not responsible for assumptions made by the Client regarding functionality, integrations or deliverables that are not specifically included within the Proposal.
1.5 Where the Project scope changes significantly after work has commenced, Infinity3 Ltd may revise the estimated delivery date and project cost.

2. PROJECT COMMENCEMENT AND DEPOSIT

2.1 A website Project will not normally commence until the required deposit or initial payment has been received in full.
2.2 Unless otherwise stated in the Proposal, the standard Project deposit is 50% of the total quoted fee.
2.3 Deposits are non-refundable once work has commenced, subject to any statutory consumer cancellation rights that may apply.
2.4 The Project Start Date is the later of:

  • the date the required deposit is received; or
  • the date Infinity3 Ltd confirms that Project work has commenced.

3. PROJECT TIMELINES AND ESTIMATES

3.1 Project timelines and Launch dates are estimates only.
3.2 Delivery times depend on factors including:

  • Client feedback;
  • approvals;
  • provision of Content;
  • third-party availability;
  • development complexity;
  • changes to the agreed scope.

3.3 Delays caused by the Client may result in revised timelines and Project work being rescheduled according to Infinity3 Ltd’s availability.
3.4 Infinity3 Ltd is not responsible for delays caused by third parties including hosting providers, domain registrars, software vendors, payment providers, API providers or Content suppliers.

4. FINAL BALANCE AND PROJECT DURATION

4.1 The Client acknowledges that website Projects may extend beyond estimated timelines because of feedback cycles, scope changes, approval delays or delays in providing required Content or access.
4.2 Where a Project extends beyond the estimated timeline, the final balance becomes payable on the earlier of:

(a) the date the website is Launched; or
(b) four months from the Project Start Date.

4.3 Once the final balance becomes due, Infinity3 Ltd may pause further Project work until payment has been received in full unless otherwise agreed in writing.
4.4 The obligation to pay the final balance is not dependent on the Client actively using, promoting or generating revenue from the website.
4.5 Where delays caused by the Client prevent meaningful progress for more than 21 consecutive days, Infinity3 Ltd may invoice for work completed and reschedule remaining work according to availability.

5. CLIENT RESPONSIBILITIES

5.1 The Client is responsible for providing all Content, assets, information, access and approvals required to complete the Project.
5.2 This may include:

  • written copy;
  • images;
  • logos;
  • branding assets;
  • domain access;
  • hosting access;
  • third-party credentials;
  • product information;
  • legal information;
  • approval sign-off.

5.3 The Client warrants that they own, or have appropriate permission to use, all materials supplied to Infinity3 Ltd.
5.4 The Client indemnifies Infinity3 Ltd against claims arising from unlawful or unauthorised use of Client-supplied Content.
5.5 The Client is responsible for ensuring supplied information is accurate and appropriate for publication.

6. CONTENT AND COPY

6.1 Unless explicitly included in the Proposal, professional copywriting is not included within a website Project.
6.2 Content supplied by the Client will normally be used as provided.
6.3 Infinity3 Ltd is not responsible for the accuracy, legality, regulatory compliance or intellectual property status of Client-supplied Content.
6.4 Where Infinity3 Ltd creates, adapts or assists with Content, including AI-assisted Content, the Client is responsible for reviewing and approving it before Launch.
6.5 The Client remains responsible for ensuring published Content complies with any industry-specific legal or regulatory requirements applicable to their business.

7. DESIGN AND REVISIONS

7.1 Website design is subjective. Infinity3 Ltd will design in accordance with the agreed brief, brand direction, examples and Project scope.
7.2 The Proposal may include a specified number of design or revision rounds.
7.3 Additional revision rounds may be chargeable.
7.4 Revision requests must remain reasonably within the agreed scope and original design direction.
7.5 Revisions do not include complete redesigns, substantial changes in direction or replacement of previously approved work unless separately agreed.

8. THIRD-PARTY SOFTWARE AND SERVICES

8.1 Website Projects may rely on third-party software, plugins, themes, APIs, payment providers, fonts, integrations or other external services.
8.2 Infinity3 Ltd does not guarantee the continued availability, compatibility, pricing or performance of Third Party Services.
8.3 Third-party licence or subscription fees are the responsibility of the Client unless explicitly included within the Proposal.
8.4 Changes made by third-party providers may affect website functionality and may require additional work outside the original Project scope.
8.5 Infinity3 Ltd is not responsible for functionality removed or restricted by a third-party provider after the Project has been delivered.

9. WEBSITE MIGRATIONS

9.1 Where website migration is included, Infinity3 Ltd will take reasonable care when transferring the website to the agreed hosting environment.
9.2 Website migrations are provided on a best-efforts basis and compatibility with all legacy software, plugins, themes or server configurations cannot be guaranteed.
9.3 Existing technical issues, outdated software or incompatibilities identified during migration may require additional work.
9.4 Unless otherwise agreed, Infinity3 Ltd is not responsible for correcting pre-existing issues discovered during a migration.

10. TESTING AND APPROVAL

10.1 Infinity3 Ltd will provide the Client with an opportunity to review the website before Launch.
10.2 The Client must notify Infinity3 Ltd in writing of any material issues within seven days of review access being provided unless otherwise agreed.
10.3 If no issues are reported within this period, the website may be deemed approved.
10.4 Approved or deemed-approved work cannot subsequently be rejected because of changes in preference or requirements outside the agreed scope.
10.5 Minor defects identified after Launch do not automatically entitle the Client to reject the completed Project.

11. LAUNCH AND HANDOVER

11.1 Infinity3 Ltd may refuse to Launch a website until all invoices due in relation to the Project have been paid in full.
11.2 Launch normally includes deployment to the agreed live environment and basic functionality checks.
11.3 Reasonable post-Launch assistance relating directly to issues introduced during deployment may be provided for a limited period.
11.4 Ongoing website updates, monitoring, security, backups, maintenance and support are not included after Project completion unless covered by a Website Care Plan or other ongoing service.
11.5 Responsibility for ongoing website maintenance transfers to the Client following Project completion where no Website Care Plan is active.
11.6 Infinity3 Ltd is not responsible for post-Launch issues caused by:

  • Client changes;
  • third-party developers;
  • plugin or theme updates;
  • hosting changes;
  • third-party service changes;
  • unsupported software.

12. CHANGES AFTER COMPLETION

12.1 Any changes requested after Project completion are considered new work and may be chargeable.
12.2 Infinity3 Ltd is not responsible for modifications made by the Client or third parties after completion.
12.3 Repair, investigation or remediation required because of third-party changes may be charged at the prevailing rate.

13. SEARCH ENGINE VISIBILITY

13.1 Unless SEO services are explicitly included within the Proposal, website Projects do not include ongoing Search Engine Optimisation.
13.2 Infinity3 Ltd does not guarantee:

  • search engine rankings;
  • indexing;
  • traffic;
  • leads;
  • conversions;
  • visibility within AI-powered search systems.

13.3 Where an existing website is redesigned or migrated, reasonable steps may be taken to preserve existing URLs and technical SEO where included within the scope, but rankings and traffic cannot be guaranteed.

14. CANCELLATION OF PROJECTS

14.1 The Client may request cancellation of a website Project by providing written notice.
14.2 Where cancellation occurs after work has commenced, the Client may be invoiced for:

  • work completed;
  • time already allocated;
  • committed third-party costs;
  • other reasonable costs that cannot be recovered or reallocated.

14.3 Deposits are non-refundable once work has commenced, subject to statutory rights where applicable.
14.4 Where substantial Project work has already been completed or resources have been committed, amounts payable may approach or equal the full Project fee.
14.5 Nothing in these Terms limits any statutory cancellation rights available to a Client who qualifies as a consumer under applicable law. For qualifying distance service contracts, UK law can provide a 14-day cancellation period, with specific rules where the consumer asks for services to begin during that period. Legislation.gov.uk

15. OWNERSHIP AND LICENSING

15.1 Upon payment in full, the Client receives the agreed rights to use the completed website and Client-specific deliverables.
15.2 Client-supplied Content remains the property of the Client or its respective owner.
15.3 Third-party software, plugins, fonts, themes, stock assets and services remain subject to the licences of their respective providers.
15.4 Infinity3 Ltd retains ownership of its:

  • proprietary code;
  • reusable components;
  • frameworks;
  • templates;
  • processes;
  • methods;
  • internal tools.

15.5 Where reusable Infinity3 components form part of a completed website, the Client receives a licence to use those components as part of the delivered website but does not acquire ownership of the underlying reusable intellectual property.
15.6 Infinity3 Ltd may display completed work within its portfolio, case studies and marketing materials unless otherwise agreed in writing.

16. CONSUMER PROJECTS

16.1 These Website Project Terms are primarily intended for business customers.
16.2 Where the Client is an individual acting wholly or mainly outside their trade, business, craft or profession, statutory consumer rights may apply and take precedence over any inconsistent provision in these Terms.
16.3 Nothing in these Terms excludes or restricts rights that cannot legally be excluded.

This is worth keeping because UK law treats business-to-business and consumer contracts differently, and restrictions on liability can also be subject to statutory reasonableness requirements.

17. LIMITATION OF LIABILITY

17.1 Infinity3 Ltd provides website Project services with reasonable care and skill.
17.2 Infinity3 Ltd does not guarantee that a website will:

  • operate without interruption;
  • remain compatible indefinitely with all third-party software;
  • satisfy every subjective preference;
  • generate a particular commercial result.

17.3 Infinity3 Ltd is not liable for indirect or consequential losses including loss of revenue, loss of profit, loss of anticipated savings, loss of data or business interruption.
17.4 Liability is limited in accordance with Infinity3 Ltd’s Standard Terms & Conditions and applicable law.

18. GOVERNING LAW

18.1 These Website Project Terms are governed by the laws of England and Wales.
18.2 Subject to any mandatory consumer rights that apply, the courts of England and Wales shall have jurisdiction over disputes arising from these Terms.