SMS
Reach Customers Instantly With Business SMS
Send and receive two-way text messages, automate customer communication and keep every conversation connected to your CRM.
Sometimes an email is too slow. A phone call isn't always practical. SMS gives your business a fast, direct way to communicate with customers, whether you're confirming appointments, following up enquiries or sending important updates.
Perfect for: Service Businesses • Sales Teams • Customer Support • Driving Schools • Healthcare • Growing Companies
Why SMS?
Communicate Faster With Text Messaging
Text messages are one of the quickest ways to reach your customers.
• Appointment reminders.
• Booking confirmations.
• Follow-up messages.
• Review requests.
• General enquiries.
With the Infinity3 Platform, every SMS conversation is managed from one connected inbox, helping your team respond quickly while keeping every interaction linked to the customer's record. SMS conversations are fully integrated into the platform's Conversations area, alongside other supported communication channels.
SMS Features
More Than Just Text Messaging
Reach customers quickly with messages that feel personal and timely. Manage replies, automate reminders and follow-ups and keep every conversation connected to the right customer.
Two-Way Messaging
Send and receive SMS conversations from one platform.
Automated SMS
Send reminders, confirmations and follow-ups automatically.
CRM Integration
Every message is linked to the correct customer.
Bulk Messaging
Send personalised SMS campaigns to selected contacts.
Appointment Reminders
Reduce missed appointments with automated reminders.
Shared Inbox
Manage SMS alongside email, live chat and social messaging.
Connected Communication
Every Message Becomes Part Of The Customer Journey
SMS shouldn't exist in isolation.
Every incoming and outgoing message is automatically connected to your CRM, allowing your team to see previous conversations, appointments, notes and opportunities before replying.
The result is faster responses, better customer service and a complete communication history.
Work Smarter
Automate The Messages You Send Every Day
Many customer messages are repetitive.
- Appointment reminders.
- Booking confirmations.
- Missed call follow-ups.
- Review requests.
- Payment reminders.
The Infinity3 Platform can send these automatically through workflows, helping your business save time while ensuring customers receive timely, consistent communication. Bulk messaging and workflow-triggered SMS are supported as part of the platform's messaging capabilities.
Connected Messaging
Helping Businesses Respond Faster
Since 2009
Supporting Businesses
1,000s
Customer Conversations
24/7
Automated Messaging
5.0★
Average Client Rating
SMS That Works Harder
Helping Businesses Stay Connected
The Infinity3 Platform combines business SMS with CRM, automation and customer management, helping businesses communicate faster and deliver a better customer experience.
Connected Platform
SMS Works Better Together
Business messaging becomes even more powerful when it's connected to every part of the Infinity3 Platform.
Ready To Communicate Faster?
Make Every Text Message Count
From appointment reminders to customer follow-ups, the Infinity3 Platform helps you deliver fast, professional communication that's fully connected to your CRM, automation and customer journey.