Communication
Every Customer Conversation. One Connected Platform.
Manage calls, emails, SMS, live chat and social messaging from one place, keeping every customer conversation organised and connected.
Customers expect to contact businesses in different ways. The Infinity3 Platform brings every conversation together, making it easier to respond quickly, collaborate with your team and deliver a consistent customer experience.
Perfect for: Customer Support • Sales Teams • Small Businesses • Growing Businesses • Multi-location Businesses • Service-Based Businesses
Why Communication Matters
Stop Switching Between Different Apps
Every communication channel creates another place to check.
• Emails arrive in one inbox.
• Facebook messages in another.
• WhatsApp on your phone.
• SMS somewhere else.
Before long, important conversations get missed.
The Infinity3 Platform brings everything together, allowing your team to manage every customer conversation from one connected workspace.
Communication Features
Every Communication Channel Connected
Bring every customer conversation into one connected system. Manage calls, emails, texts, social messages and more from Infinity3, giving your team a clearer view of every interaction and making it easier to respond wherever customers choose to get in touch.
All-in-One Inbox
View every customer conversation from one place.
Phone System
Manage business calls from one connected platform.
Send and receive emails without leaving Infinity3.
SMS
Communicate instantly with instant text messaging.
Support customers through WhatsApp Business.
Facebook Messenger
Keep Facebook conversations organised and connected.
Instagram Messaging
Read and reply to Instagram enquiries from one inbox.
Google Business Profile
Connect your Google Business Profile to manage reviews from one place.
One Conversation History
Every Message Connected To The Right Customer
Communication shouldn't be isolated.
Every email, phone call, message and conversation is automatically linked to the customer's record, giving your team complete context before they reply.
No more asking customers to repeat themselves.
No more searching multiple inboxes.
Just one complete conversation history, available whenever you need it.
Work Smarter
Spend Less Time Managing Conversations
Customers can contact your business in more ways than ever. Infinity3 brings those conversations together, giving your team one place to manage emails, calls, texts, WhatsApp messages, social enquiries and more.
Instead of jumping between different apps and trying to piece together previous conversations, your team can see the full customer history and respond with the right context. With automation and AI helping behind the scenes, enquiries can be answered faster, follow-ups happen when they should and fewer conversations slip through the cracks.
Connected Communication
Helping Businesses Stay Connected
Since 2009
Supporting Businesses
1,000s
Customer Conversations
8+
Communication Channels
24/7
Customer Communication
Communication Without Compromise
Better Conversations. Stronger Customer Relationships.
The Infinity3 Platform helps businesses communicate more efficiently by bringing every conversation together into one connected workspace.
Connected Platform
Communication Works Better Together
Communication becomes even more powerful when it's connected to the rest of your business.
Your Communication Questions, Answered
Frequently Asked Questions
Ready To Simplify Customer Communication?
Bring Every Customer Conversation Together
Whether customers contact you by phone, email, SMS, live chat or social media, the Infinity3 Platform keeps every conversation connected, organised and easy to manage from one place.