ARE YOU TAKING CARE OF YOUR WEBSITE?
Put Your WebsIte In Safe Hands
As one of the most important assets in your business, it's vital that you keep your website updated, protected and online. If your website is offline or has a major issue, this will affect your revenue and your customers.
We understand WordPress inside out, we’ve been using it for over a decade! We are in the best position to keep your website up and running and can do it with one of our WordPress Care Plans.
Working with us gives you the peace of mind that your website is being monitored 24/7, optimised, updated and securely backed up all at a fraction of the time and cost it would take you to do it yourself. We bring continual value to your business by letting you focus on your business whilst we take care of your website.
Your website is critical to your business - are you taking care of it?
Let us take the stress out of protecting, maintaining & managing your website with our amazing website WordPress Care Plans.
Peace Of Mind
Value For Money
WordPress Care Plans & Pricing
Want to save up to £588 on WordPress Maintenance Service? Switch to Annual pricing.
2 months free when you pay yearly - 12 months for the price of 10!
Basic Hosting, Backups, Security & Support. Monthly Updates For Your WordPress Website
No long term contracts
Monthly WordPress, Plugin & Theme Updates
Daily Website Backups
Same Day Ticket Response
30 Minutes Support Time
Free Hosting Migration
Basic Website Hosting
24 / 7 Security Monitoring
Performance Hosting, Speed Optimisation & Support. Weekly Updates For Your WordPress Website
All PROTECT Plan Features
Weekly WordPress, Plugin & Theme Updates
12 Hour Website Backups
Same Day Ticket Response
60 Minutes Support Time
Free SSL Certificate
Monthly Eyes-On Site Check
eCommerce Support, High Priority Support & Protection. Daily Updates For Your WordPress Website
All MAINTAIN Plan Features
Daily WordPress, Plugin & Theme Updates
6 Hour Website Backups
Same Day Ticket Response
120 Minutes Support Time
Fast Site Restore & Hack Cleanup
Video Tutorials Library
WHO IS LOOKIGN AFTER YOUR WEBSITE?
Care Plans Are essential
In the ever growing online world, people are searching the internet daily for what they need. Showing the world what you have to offer through a well maintained and vibrant website which is easy to use, will keep your customers returning with a desire to buy. The world never stops and neither should your website. We keep it going so you can keep growing!
Sign up today for one of our Care Plans so we can keep your website secure, healthy and up-to-date for you.
YOUR WEBSITE & BUSINESS
Your website is your online presence and it is an incredibly important part of your business. Your website should be attracting attention, generating new customers, engaging with customers and increasing your business revenue. Your website is an important tool and can be vital to the success of your business. You need the peace of mind that your it's is online, being monitored and is secure.
Software Is Vulnerable
Millions of websites are attacked every day by hackers who exploit vulnerabilities in the software that powers them. All software is vulnerable and therefore needs updating on a regular basis to help minimise the risk. An out of date website is an easy target for hackers, so protecting your website (your investment!) is crucial and should be considered a business priority.
Do It Yourself?
Keeping your website updated, backed up and secure can be a time consuming and tedious task. Having to worry about these things takes you away from running and growing your business which isn’t an ideal situation. As we continue to see the rapid advances in technology, keeping on top of the latest trends and developments that can have a direct impact on your website isn’t easy.
"It is hard to find this level of dedicated and focused support within such a saturated industry. Thank you for your help."
"Exceptional levels of support and expertise at every point for my WordPress website."
"The support & advice Infinity3 provides, combined with their knowledge & skill make them a pleasure to work with."
AMAZING CARE PLANS TO SUIT ALL NEEDS & BUDGETS
Our range of amazing Care Plans has been carefully developed over many years to provide our clients with the best value for money. All of our Care Plans are feature packed and we have plans to suit all budgets and requirements.
Free Hosting Migration
If you'd like to move your website to the great hosting package that we provide with all our Care Plans, we can easily assist you with the migration at no extra cost.
Peace of mind that your website software is always up to date. Regular updating is an essential part of running a website to help protect the integrity of your site.
We take regular off-site backups of your entire website so that we can restore it quickly and get your site back online as quickly as possible if anything happens.
We monitor the integrity of your site from the inside, looking for possible security issues (file changes, password attacks, etc.) & protecting your site from attacks.
When your website is offline, you’re losing sales and customers. We’ll monitor your website and respond the instant we detect that your website is offline.
We don’t pass our clients from pillar to post. All our clients have a dedicated contact who will deal with all of your requests for advice, assistance and tasks.
We look after all your web hosting needs and your email on our UK based servers. Our cloud hosting ensures extremely fast page load speeds at all times.
When you need help, you need it fast. We’ll respond quickly to your task so you don’t have to worry about it. Contact our dedicated support at any time.
Included Support Time
We include support time with all Care Plans. This includes tasks such as adding content to your website, installing a new plugin, adding content or images and more.
Having a slow website could mean losing visitors & may also impact how well your website ranks in the search engines. We make sure it is running quickly & smoothly.
A fantastic set of tutorials to walk you through using your website. The videos are always updated so you’ll have the latest guides to help you with your WordPress site.
We will email you a regular report detailing changes to your website, updates to plugins, backup statistics, analytics data, uptime, security and much more!
ARE YOU AN AGENCY MANAGING CLIENT WEBSITES?
white-label Care For Agencies
Infinity3 partners with web design agencies, marketing firms and freelancers by offering a simple and effective white-label solution. If you have clients or customers who need performance WordPress hosting, on-going website support, website optimisation, website security or any kind of regular maintenance, get in touch with us to see how we can work together.
COMMON QUERIES ABOUT OUR WordPress Care Plans
FREQUENTLY ASKED QUESTIONS
We are often asked questions about our WordPress Care Plans so we have put together some of our most frequently asked questions below to help address some of the more common queries relating to this service.
If we have not answered your question, please get in touch with us via our contact page.
Your new WordPress Care Plan will be up and running within 1-2 working days, from the date that you sign-up. We'll run through further details in our new client on-boarding process and keep you updated as we add our monitoring services to your website.
Typically, any task that takes 30 minutes or less. This includes tasks such as adding content to your website, installing a new plugin, updating / adding images and more. Major design changes, feature or functionality additions are not included. For these tasks, we'll provide a quote for the time required.
Whilst every care is taken to ensure that websites are safe and secure, nothing you can do to a website will make it 100% safe and secure forever. Sadly, there is always someone out there with malicious intent.
However, in the unlikely even that your website does go offline, we can assist you with restoring the most recent backup to your website.
With our Maintain and Manage plans, we provide additional security clean-up services that are included in your plan's price.
We provide a support ticket desk for quick response, turnaround and tracking of all support requests. You can submit all requests to firstname.lastname@example.org and we will reply within normal business hours.
Yes! We love WooCommerce websites and we are very happy to provide support for them. Due to the increased complexity and time required to assist with an eCommerce website running on WooCommerce, we would require the website to be on our Manage plan.
Yes, we can assist with as many WordPress sites as you would like us to. Each website will have a separate Care Plan. We offer reduced monthly plans for clients with 3 or more websites. Please get in touch with us for more details. The discount is ideal for a business group with a number of websites, freelancers, agencies and more.
All of our WordPress Care Plans include High Performance Website Hosting. This is hosting that has been specifically designed for WordPress websites, to provide a fast and stable platform for your site. You do not have to use this hosting if you are happy with the hosting company you have in place. We can support your website on any hosting company in the world, although we do recommend a professional WordPress hosting company as you will get better results.
Our support team are currently available Monday to Friday, 9am - 5pm (GMT - UK). However, Care Plan customers have the advantage of 24/7 support, including evenings, weekends and public holidays.
All of our WordPress Care Plans include some additional support time each month. The level of time depends on the plan that you pick. At present, this time does not rollover. If you need a plan where time rolls over, please get in touch and we can discuss custom plans that are available from £299/month, per website.
If you need support time over and above the time included with your plan each month, this is not a problem.
Any time used over and above your current plan is billed hourly and invoiced on a weekly basis.
As a valued WordPress Care Plan customer, you will receive a discount on our hourly rates.
Yes, you can cancel any time, (although we're confident you won't want to!) We just ask for one months notice. There is no long-term contract here. Whilst we don't want you to leave, we do understand that sometimes business circumstances change.
In the unlikely event of you wanting to cancel your Care Plan, you can send an email to our support team and we will guide you through the process.
Our WordPress Care Plans were initially offered just to our own website design clients. However, due to our expansion and the success of the Care Plans, we're rolling out the offers to support your website even if it was designed by another company. Our simple ethos is that we want to help business owners with WordPress websites to keep their sites safe, secure and updated.
We'll need to run an audit before we can accept your website onto one of our Care Plans. The audit costs £199 and includes 2 hours of time to resolve any issues that we find with the website that need to be fixed before we can add you to a plan. You will, however, receive a discount on the first month of your new WordPress Care Plan with us.
You can read more about our WordPress Care Plan Audit here.