Support From Infinity3
Need Help? We’re Here For You
Friendly, practical support from people who know your business.
Whether you need help with your website, hosting, SEO or the Infinity3 Platform, our team is here to help you find the right answer and get things moving again.
No complicated support maze. Just straightforward help from real people.
How Can We Help?
Choose The Right Support Route
Not every question needs the same kind of support. Choose the option that best matches what you need and we’ll point you in the right direction.
Existing Client Support
Already Working With Infinity3?
Get help with the services we provide for your business, including websites, hosting, Website Care Plans, SEO and ongoing technical support.
Platform Support
Need Help With The Infinity3 Platform?
Find help with CRM, conversations, calendars, automation, AI tools, marketing features, integrations and the other tools available within the Infinity3 Platform.
General Support
Not Sure Where To Start?
That’s absolutely fine. Tell us what you need help with, share as much detail as you can and we’ll make sure your request reaches the right person.
Support That Feels Human
Real People. Practical Help.
Good support shouldn’t leave you wondering who to contact or what happens next.
When you get in touch with Infinity3, you’re speaking to people who understand the services we provide and, in many cases, already know your business and how your digital setup works. We’ll take the time to understand what’s happening, explain things clearly and find the most sensible way forward.
Depending on what you need, we can help through:
Email Support
Send us the details and we’ll investigate your question or issue.
Phone Support
Sometimes it’s simply easier to talk something through.
Video Calls
For more involved questions, we can arrange a screen-sharing or support session.
Remote Assistance
Where appropriate, we can investigate technical issues directly.
Platform Guidance
Get practical help using the features and tools available within Infinity3.
Ongoing Advice
Not everything is a technical problem. We’re also here when you need some guidance.
When We’re Available
Support Hours
Our standard support hours are:
Monday to Friday
9:00am – 5:00pm
Support requests can be submitted at any time. If you contact us outside our normal hours, we’ll pick it up as soon as possible when we’re back.
If something urgent is affecting a live website or an Infinity3-managed service, please send us the details as soon as possible so we can investigate.
Send A Support Request
Tell Us What You Need Help With
Give us as much information as you can about your question or issue and we’ll make sure it reaches the right person.
If you’re reporting a problem, details such as the affected website or service, what you were trying to do and any error messages you’ve seen can help us investigate more quickly.
We’ll only use the information you provide to deal with your enquiry and provide the support you’ve requested.
Looking For Something Else?
Planning Your Next Step?
Support isn’t only about fixing something that’s gone wrong. If you’re thinking about a new website, improving your search visibility, introducing automation or exploring how AI could help your business, we’d be happy to talk through your ideas.