What's New
SMS
Search messages by keyword in Conversations
Find any word or phrase across your Conversations inbox or inside a thread, then jump straight to the matching message.
Protect messaging from chat widget spam
Built-in spam protection flags suspicious chat widget submissions and can pause SMS and/or email to protect costs and sender reputation.
Send reliable missed call texts with smarter number selection
Missed Call Text Back now picks an eligible sending number automatically, so follow up SMS are more likely to reach missed callers.
Set Working Hours for Conversation AI
Schedule when Conversation AI agents reply, choose channels, send off-hours auto-replies and automate follow-ups.
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