Search messages by keyword in Conversations
< 1 min read
You can now search for any word or phrase across your Conversations inbox, or inside a single conversation, directly in the Infinity3 Platform. Results show as you type, with message previews and highlighted matches so you can open the exact message in seconds.
Why it matters
Teams no longer need to scroll long threads or rely on memory to find past details. Keyword search helps you locate quoted prices, promised dates, complaints or product mentions quickly, saving time and preventing mistakes when handling follow ups.
How to use it
From Conversations:
- Click the search icon at the top of the conversation list on the left navigation bar.
- Type a keyword, contact name, email address, or phone number. Results appear as you type, showing a preview and the count of matches.
- Click a result to open that conversation at the matching message.
- To search inside a single thread, click the search icon in the conversation header. Every match is highlighted and a counter shows your position, for example 6/6. Use the up and down arrows to move between matches.
- Use the filter icon on the results list to narrow results by date range, channel (Email, SMS, Facebook, WhatsApp, Instagram), direction, owner, has attachments or followers.
If you arrive in a conversation from a cross-conversation result, the keyword is already filled, so you can jump straight to the highlighted match.
Tristan Whittaker
Founder & Director, Infinity3
Tristan Whittaker is the founder and director of Infinity3, with more than 20 years of experience in web design, digital marketing and technology. He works with businesses across the UK to improve their online presence, generate more opportunities and make better use of digital tools, AI and automation.
Combining strong technical knowledge with a practical understanding of how businesses actually operate, Tristan has helped hundreds of organisations create better websites, improve their visibility and simplify the systems behind them. He’s particularly interested in finding sensible ways to use technology to solve real business problems, without unnecessary complexity or jargon.